Verification Failed

Support for UP Software. To report a bug, post with a title [BUG REPORT]. To request a feature, post with a title [FEATURE REQUEST]
Post Reply
iPeel
Posts: 42
Joined: Sun Dec 06, 2015 8:32 am

Verification Failed

Post by iPeel » Thu Jul 07, 2016 8:04 am

When I go to print in UP Studio I get the following popup:

"Verification failed, please download the activation package".

If I cancel the dialogue it still prints.

I can't find any verification package in in the downloads section, any ideas?

User avatar
Tiertime-Jason
Posts: 286
Joined: Mon May 05, 2014 4:31 am

Re: Verification Failed

Post by Tiertime-Jason » Fri Jul 08, 2016 2:30 am

choose ok, and something will be updated in the background and back to normal.

iPeel
Posts: 42
Joined: Sun Dec 06, 2015 8:32 am

Re: Verification Failed

Post by iPeel » Sat Aug 13, 2016 12:56 pm

I too am getting this error, with UP Studio OSX version 1.0.26 (1.0.41) from the app store version 1.0.0.3.

I go to print, then after slicing I get "ERROR: Verification Failed,Please download activation package" and click OK, where the job gets sent to the printer anyway.

The next time I go to print I get exactly the same error again. I have tried restarting the app and still get the error, the same is true if I uninstall and reinstall.

Basically, the error is always presented when I go to print regardless of what I do.

skaman82
Posts: 5
Joined: Thu May 05, 2016 12:43 pm

Re: Verification Failed

Post by skaman82 » Mon Aug 15, 2016 3:25 pm

same here
Attachments
Bildschirmfoto 2016-08-15 um 17.22.09.png
Bildschirmfoto 2016-08-15 um 17.22.09.png (82.63 KiB) Viewed 17127 times

skaman82
Posts: 5
Joined: Thu May 05, 2016 12:43 pm

Re: Verification Failed

Post by skaman82 » Mon Aug 15, 2016 3:54 pm

Also the print fails almost every time. After the raft is ready the printer stops printing as the print is ready

RenegadeDesigner
Posts: 1
Joined: Tue Aug 16, 2016 5:06 pm

Re: Verification Failed

Post by RenegadeDesigner » Tue Aug 16, 2016 5:11 pm

I to had the same issue. I would recieve a window stating verification failed, but also when ever I reopen the program and press print after calibration the program would just close.
Has anyone been able to figure out how to work around this issue and if not is this just an issue with the new update added to the software?

User avatar
Tiertime-Jason
Posts: 286
Joined: Mon May 05, 2014 4:31 am

Re: Verification Failed

Post by Tiertime-Jason » Wed Aug 17, 2016 5:59 am

This is due to verification file cannot be downloaded. Try remove the software and install again, keep the computer online.

tahgoi
Posts: 1
Joined: Sun Aug 21, 2016 2:05 pm

Re: Verification Failed

Post by tahgoi » Sun Aug 21, 2016 2:06 pm

been having this error, doing the following didn't work:
- Ok
- Cancel
- Reinstall 10x still!!!

Sometimes the print is printing random stuff... sucks!

User avatar
Tiertime-Jason
Posts: 286
Joined: Mon May 05, 2014 4:31 am

Re: Verification Failed

Post by Tiertime-Jason » Sun Aug 21, 2016 11:29 pm

are you downloading from the Mac app store?

Studio 49
Posts: 2
Joined: Sun Aug 28, 2016 8:09 am
Contact:

Re: Verification Failed

Post by Studio 49 » Sun Aug 28, 2016 8:17 am

I'm having the same issue as well...
Evertime I try print anything it comes up with the dialogue box the same as everyone else and it'll either print completely wrong or only print the raft + Scaffolding

I'm comply lost as to a solution and desperately need the printer to function, I've had nothing but great experience with the past software for the UP 2 Plus and UP Mini 1 but this software unfortunately just won't let me print...

I'd really love some help please guys :)

Studio 49
Posts: 2
Joined: Sun Aug 28, 2016 8:09 am
Contact:

Re: Verification Failed

Post by Studio 49 » Sun Aug 28, 2016 10:20 pm

Tiertime-Jason wrote:are you downloading from the Mac app store?
Yes I am indeed, it's still not wanting to cooperate

Zappo
Posts: 16
Joined: Thu May 12, 2016 1:07 pm

Re: Verification Failed

Post by Zappo » Fri Nov 18, 2016 3:02 pm

This happens now to me, too! Latest version from the App Store (1.3.1 (73)). Printed well all the last weeks till yesterday, today I get this error, without any update, neither UpStudio nor OS! And Up mini prints random sh!t of things I've printed dozens of times ago.

Uninstalled software several times, also cleaned up with AppCleaner, and reinstalled it from App Store, nothing helped.

Quick help is greatly appreciated, as the items are needed for business.

EDIT: I cleaned all cache-files with CleanGenius and found a folder "Tiertime" in the user-library, with printer-settings, which I also deleted. Fresh installed UpStudio after a reboot and tried to print: UpStudio crashed immediately after I hit the print button. After doing and saving some settings, UpStudio comes back with the failure:
Schnappschuss (2016-11-18 15.32.28).png
Schnappschuss (2016-11-18 15.32.28).png (36.07 KiB) Viewed 16651 times
Up mini with UPStudio 1.3.1 (73) (Mac)

Zappo
Posts: 16
Joined: Thu May 12, 2016 1:07 pm

Re: Verification Failed

Post by Zappo » Sat Nov 19, 2016 2:29 pm

Found out, UPStudio crashes immediately when using "fine" as printing quality.
Up mini with UPStudio 1.3.1 (73) (Mac)

steelmans
Posts: 100
Joined: Sun Sep 20, 2015 10:18 am

Re: Verification Failed

Post by steelmans » Sat Nov 19, 2016 7:12 pm

I just started getting this error message too. Was working ok since the last update then for no reason I get this message and all prints fail!!!

I have started temporarily using the old Windows version just so I can get some prints done. When is the software going to work ok????? It is making this printer unusable.

I was just about to sell my Cubicon Single but now I think it will be the Up Box to go. Anyone in the UK interested in buying my Up Box? Superb printer with terrible software!

Zappo
Posts: 16
Joined: Thu May 12, 2016 1:07 pm

Re: Verification Failed

Post by Zappo » Sun Nov 20, 2016 11:00 am

I also would have tried the Windows version, but I only have a virtual machine and a Zotac mini and I get on both the information to update OpenGL - and I can't find any information about, how this should be done. Actually I'm not able to print at all.
Up mini with UPStudio 1.3.1 (73) (Mac)

Zappo
Posts: 16
Joined: Thu May 12, 2016 1:07 pm

Re: Verification Failed

Post by Zappo » Sun Nov 20, 2016 6:43 pm

I've now installed UPStudio on a fresh MacBook Air, which has never been used with this software and/or printer, the same failure of "Verification failed. Please download activation package."

Is this then a failure by the printer? Can the printer be resetted somehow?
Up mini with UPStudio 1.3.1 (73) (Mac)

Zappo
Posts: 16
Joined: Thu May 12, 2016 1:07 pm

Re: Verification Failed

Post by Zappo » Sun Nov 20, 2016 7:12 pm

Sorry for this many posts, but I was quite nervous, as I need the printouts for orders tomorrow.

I managed to restore an older version of UPStudio (1.2.3), and this version prints without that annoying bug.

I'm safe for tomorrow, but nevertheless: please fix that.
Up mini with UPStudio 1.3.1 (73) (Mac)

User avatar
Tiertime_Betty
Posts: 65
Joined: Fri Jan 22, 2016 2:17 am

Re: Verification Failed

Post by Tiertime_Betty » Mon Nov 21, 2016 8:35 am

This problem because a service on amazon has been broken. It has been fixed,pls update your UPStudio to v1.3.2 tomorrow (2016/11/22)

steelmans
Posts: 100
Joined: Sun Sep 20, 2015 10:18 am

Re: Verification Failed

Post by steelmans » Mon Nov 21, 2016 9:32 am

lbbetty wrote:This problem because a service on amazon has been broken. It has been fixed,pls update your UPStudio to v1.3.2 tomorrow (2016/11/22)
What has it got to do with Amazon? From all the messages around the same time it was obviously something in the software being effected by a remote source but this is terrible.

Also since switching back to the old software it has highlighted how much better it was compared to Studio. Print quality is nowhere near as good. If you can't replicate the same quality why not just add temperature control to the original software?

Zappo
Posts: 16
Joined: Thu May 12, 2016 1:07 pm

Re: Verification Failed

Post by Zappo » Thu Nov 24, 2016 9:55 am

Thank you, version 1.3.2 solved the problem, which also hasn't existed in 1.2.3 - what got Amazon Services to do with that? Please ensure, that the software runs completely offline, I don't want a malfunctioning hardware because online-services are in future not longer available.
Up mini with UPStudio 1.3.1 (73) (Mac)

Post Reply