Help, my Mini stops mid-print

Support for UP mini. To report a bug, post with a title [BUG REPORT]. To request a feature, post with a title [FEATURE REQUEST]
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3dp
Posts: 1
Joined: Wed Mar 27, 2019 8:49 pm

Help, my Mini stops mid-print

Post by 3dp » Tue Apr 02, 2019 2:40 pm

Hi,
my Mini runs over 3 years now without any problems.
Since a week it stops in the first layer. The nozzle remains hot and I have to interrupt the print.
Pause and continiue does not work.
The error occurs at different models. Most of them have already been printed in the past.
I already changed the USB port.
Without success.
Can anyone help.
Many thanks.
Joerg

Tiertime_Ocean
Posts: 35
Joined: Mon Feb 18, 2019 6:14 am

Re: Help, my Mini stops mid-print

Post by Tiertime_Ocean » Wed Apr 03, 2019 10:17 am

Dear Customer,

Please share your printer type, SN and UP Studio version with us.
Thanks.

Philipp27
Posts: 1
Joined: Tue Apr 23, 2019 3:49 pm

Re: Help, my Mini stops mid-print

Post by Philipp27 » Tue Apr 23, 2019 3:57 pm

Hi

I have the same problem. During printing the UP!mini stops without extruding and without moving at all.

My printer is an UP!mini
Model: 3DP-10-4B
SN: 209504
UP-Studio: Version: 2.6.20.627 (up to date?!)

Next problem: Realy hot Steppers (X, Y, Z and the extruder Stepper)
I can´t touch them, because of heat.

Does everyone have the same 2 problems?

Tiertime_Ocean
Posts: 35
Joined: Mon Feb 18, 2019 6:14 am

Re: Help, my Mini stops mid-print

Post by Tiertime_Ocean » Wed Apr 24, 2019 9:31 am

Dear Customer,

During printing the UP mini stops without extruding and without moving at all.
Before update to V2.6.20.627, it's working fine? If it's working fine, please use old version.
Previous UP Studio download link:
https://www.tiertime.com/downloads/software-archive/

Realy hot Steppers (X, Y, Z and the extruder Stepper)
Yes, it's hot, please don't touch them.

Please contact us if you have any problems. Thanks.
support@tiertime.com

ddegeorgemarcolak12orus
Posts: 1
Joined: Tue Jul 09, 2019 11:07 pm

Re: Help, my Mini stops mid-print

Post by ddegeorgemarcolak12orus » Tue Jul 09, 2019 11:08 pm

My Up Mini also stops printing midway through all models. It prints native solids perfectly but any 3d models imported in stop working at the same spot about 40% through the print.

Tiertime-Joseph
Posts: 155
Joined: Mon Aug 27, 2012 3:45 am

Re: Help, my Mini stops mid-print

Post by Tiertime-Joseph » Mon Jul 15, 2019 3:32 am

Hello,

Please use the previous release for now.

https://www.tiertime.com/downloads/software-archive/

2.5.12.

Thank you

Joseph

RDaron88
Posts: 1
Joined: Mon Jul 29, 2019 7:51 pm

Re: Help, my Mini stops mid-print

Post by RDaron88 » Mon Jul 29, 2019 7:54 pm

Also having the same problem. seem our Up Mini is too old now, and we are stuck with the Old Version of Up Studio.

As they are no longer giving us support, they should at least post something on the download page giving directions to the old version.

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