Odd power off problem

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quadmasta
Posts: 3
Joined: Wed Sep 09, 2015 8:09 pm

Odd power off problem

Post by quadmasta » Thu Sep 10, 2015 3:12 pm

Sometimes when I shut the door on the printer it turns off. Sometimes when I turn the printer on with the front button it beeps like it's going to start, the light flashes blue and I hear the motors lock and then it turns back off. All of this started after the printer crashed while my computer was sending it a job.

I pulled the back cover off and checked all of the headers and everything seemed to be seated appropriately. What else could be going on?

quadmasta
Posts: 3
Joined: Wed Sep 09, 2015 8:09 pm

Re: Odd power off problem

Post by quadmasta » Thu Sep 10, 2015 3:45 pm

More fun facts. I took the back cover off again to check the connections. Now when I turn the printer on the light on the CPU board doesn't come on any more but the other lights do. The light on the button on the front is also off and pressing the button doesn't do anything.

I plug the printer into my computer and get "the printer is disconnected". I assume something is majorly wrong. I've only had the printer since Aug 19. This isn't good.

Tiertime-Derek
Posts: 1
Joined: Tue Sep 08, 2015 7:59 am

Re: Odd power off problem

Post by Tiertime-Derek » Fri Sep 11, 2015 7:09 am

Dear Customer,

If you have contacted our support@pp3dp.com regarding this issue, our customer service specialist is working on it, and will reply you very soon.

If no, in order to receive a quick and effective reply, please kindly fill in the details below, and send the information to support@pp3dp.com:

Purchase Date:
Purchase Location:
Dealer's Name:
Printer Model:
Serial No:
Your Current Location:
Invoice copy:

Thank you for choosing Tiertime!

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