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If I buy the Up Box+ or Afinia H800+ in North America, who will provide the support?

Posted: Mon Feb 19, 2018 3:38 pm
by uplus2user
Hello, I have a question from Tiertime. if I buy the Up Box+ or Afinia H800+ online in North America, what will happen when something goes wrong? Will Tiertime and/or the company where I buy the printer provide the support?

Re: If I buy the Up Box+ or Afinia H800+ in North America, who will provide the support?

Posted: Fri Feb 23, 2018 12:14 am
by pleppik
The Afinia H800 is supported by Afinia, which is based in Minnesota. They even have a "will call" desk so if you live nearby (as I do) you can pick up spare parts same day. The parts are interchangable with the Up version--or at least, I've never had a problem using them on my Up. But if you want to be sure, buy the Afinia branded version.

Re: If I buy the Up Box+ or Afinia H800+ in North America, who will provide the support?

Posted: Fri Feb 23, 2018 12:54 am
by uplus2user
I am in Canada. I can buy either machine depending on which local online reseller I choose.

Re: If I buy the Up Box+ or Afinia H800+ in North America, who will provide the support?

Posted: Sat Feb 24, 2018 5:29 am
by Tiertime-Joseph
Hello,

We have support team covering North America. You can always call 888-288-6124 for support in case you need it.

Thank you

Joseph