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So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 8:50 am
by TheSik1
This is the third machine that I have had. The first on just stopped heating the nozzle, the second didn't work out of the box, no bed heat, and now this one is going me such inconstant prints I'm ready to throw it.

Re: So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 9:11 am
by TheSik1
It is currently not sticking layers together no matter what I do. I can raise the bed to the point it won't work then back it down and the same thing no matter what. The first layer (no raft) will lay down fine, but all after that are stringy and not connected to the lower layer very well at all. The prints are very brittle and bend really easy. Like I say I'm about done with this machine completely. I may even look into Up buying it back due to the fact that I have had such a bad time with all of these machines.

Re: So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 9:27 am
by Owen Sparks aka Marksman
Sorry to hear that. We have 2 up-boxes printers here and both work well. (Way better prints than our more expensive makerbot.)

All this has been with Up ABS on rafts using the perfboard.

What problems do you have and with which filament?

Cheers,

Owen S.

Re: So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 9:33 am
by tel
Sounds like it may have something to do with temp. Are you using UP filament? If not have you adjusted the temp for the filament you are using?

Re: So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 10:22 am
by TheSik1
OwenSparks wrote:Sorry to hear that. We have 2 up-boxes printers here and both work well. (Way better prints than our more expensive makerbot.)

All this has been with Up ABS on rafts using the perfboard.

What problems do you have and with which filament?

Cheers,

Owen S.

The layers just don't seem to adhere to each other, the parts are really brittle and have no strength at all. It will go from doing great prints one day to doing a horrible job the next. I'm using Hatchbox filament which I have had good luck with for the most part.

Re: So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 10:24 am
by TheSik1
[quote="tegregg"]Sounds like it may have something to do with temp. Are you using UP filament? If not have you adjusted the temp for the filament you are using?[/quote

I'm currently using Hatchbox which I have had good luck with while using the Fix up software.

Re: So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 11:02 am
by Owen Sparks aka Marksman
For me first thing to do would be back to basics.

UP ABS+, modds off, fan in correct mode, with raft, on perfboard. If with all that it still fails then there is a hardware problem. If it works change one variable at a time.

Just my opinion.

Owen S.

Re: So is anyone else's Up Box a total POS?

Posted: Fri Jul 29, 2016 3:27 pm
by TheSik1
I see what your saying and I would agree if it hadn't worked in this configuration before. The prints stick to the bed fine and the first layer is sticking good, but after that it is just junk.

Re: So is anyone else's Up Box a total POS?

Posted: Sun Jul 31, 2016 9:48 am
by Robin
If I tried to print a large rectangle I would expect the raft and first solid layer to stick, then subsequent layers to lift at the corners, go on lifting with every subsequent layer so there was no chance of a good open weave layer to de-stress it. Question: Have you tried printing something small?

Unfortunately these things do not work by magic and there are limitations to what you can do. You have to understand the problems and know those limits before you can push against them. In fact you have to be a bit geeky to have any chance of success. If you throw your toys out of the pram at the first sign of trouble then 3D printing is really not for you.

Re: So is anyone else's Up Box a total POS?

Posted: Mon Aug 01, 2016 8:36 am
by TheSik1
Robin wrote:If I tried to print a large rectangle I would expect the raft and first solid layer to stick, then subsequent layers to lift at the corners, go on lifting with every subsequent layer so there was no chance of a good open weave layer to de-stress it. Question: Have you tried printing something small?

Unfortunately these things do not work by magic and there are limitations to what you can do. You have to understand the problems and know those limits before you can push against them. In fact you have to be a bit geeky to have any chance of success. If you throw your toys out of the pram at the first sign of trouble then 3D printing is really not for you.
I service many markets that require prints of all sizes. I do 1:24 lowrider car club plaques all the way to prototypes that cover nearly the whole bed.

The problem was all the way through the part from top to bottom. Instead of the print being very strong (on a .300 think part) it was bendable with very little force due to the layers not bonding correctly within the hatch area of the print.

I agree these things don't just happen they take time, trial and error and learning from your mistakes. I'm not perfect and I do make mistakes that I need to have happen more than once to learn from. With that being said the machine has had weak points where it has failed, none due to my doing.

All the parts and things I make are of my own design and I have put in hours of trial and error while designing and printing them over the last like 8 months or so.

Re: So is anyone else's Up Box a total POS?

Posted: Mon Aug 01, 2016 8:36 am
by TheSik1
A few more

Re: So is anyone else's Up Box a total POS?

Posted: Mon Aug 01, 2016 8:42 am
by TheSik1
I know where you are coming from, but please don't assume because I may not have a full grasp on something that I'm some lame that just thinks that magic is how things work. I have dealt with plenty of people over the years of doing custom cars that believe that it happens by magic and I donlt wish to be grouped with people like that.

Thank you for your time.

Re: So is anyone else's Up Box a total POS?

Posted: Mon Aug 01, 2016 1:54 pm
by Tiertime-Jason
Hi Sik,

You mention that layers are not sticking together, parts are weak. This could be under extrusion. It is hard to say whether the filament or the BOX is the problem.
When you buy the UP BOX there should a roll ABS included, was that roll of plastic worked for you?
If you are printing UP filament and found it not working, we will happy to help, even give you new machine or refund.
But if you are using unofficial mods, third party filaments, it is difficult for us to judge what is happening.
We dont want to prevent user to experiment but problems probably are something you would expect, under such situation.
We are still happy to help and discuss, but we are not going to be fully responsible for what is happening. The UP BOX is not made to accept all kinds of filaments after all.

Re: So is anyone else's Up Box a total POS?

Posted: Tue Aug 02, 2016 1:01 am
by TheSik1
Tiertime-Jason wrote:Hi Sik,

You mention that layers are not sticking together, parts are weak. This could be under extrusion. It is hard to say whether the filament or the BOX is the problem.
When you buy the UP BOX there should a roll ABS included, was that roll of plastic worked for you?
If you are printing UP filament and found it not working, we will happy to help, even give you new machine or refund.
But if you are using unofficial mods, third party filaments, it is difficult for us to judge what is happening.
We dont want to prevent user to experiment but problems probably are something you would expect, under such situation.
We are still happy to help and discuss, but we are not going to be fully responsible for what is happening. The UP BOX is not made to accept all kinds of filaments after all.

Thank you for your reply Jason, the layers are not sticking together and now a new problem has come up. The left to right stepper motor seems to be having a problem or the belt not sure which though. It started making a funny noise and then just started producing really bad prints.

As far as plastic goes the plastic that I have used has been tried and true since day 1 (with the current printer). Per talking with another person that works for UP I know that the temps that I am using all are with in the machines capability. I do understand your stance on machine wear and tear through due to the possibility of misuse.

Mainly I just want a working printer like I had. I'm hoping that you or my other contact at the company will be able to send me parts to try to repair it here before having to send it out to So Cal. I have a ticket into the customer support Email (sent with in the last day).

Thank you for your time Jason.

Re: So is anyone else's Up Box a total POS?

Posted: Tue Aug 02, 2016 1:10 am
by TheSik1
I also have the two year warranty.

Re: So is anyone else's Up Box a total POS?

Posted: Tue Aug 02, 2016 3:29 am
by Tiertime-Jason
Hello,

If you are in the US, you can contact our local support, :arrow: toll free support hotline: 1-888-288-6124
http://www.up3dusa.com/#!sales/c1onp

Within warranty, you get free replacement parts.

Re: So is anyone else's Up Box a total POS?

Posted: Tue Aug 02, 2016 7:23 am
by TheSik1
Tiertime-Jason wrote:Hello,

If you are in the US, you can contact our local support, :arrow: toll free support hotline: 1-888-288-6124
http://www.up3dusa.com/#!sales/c1onp

Within warranty, you get free replacement parts.


Right on thank you very much!

Re: So is anyone else's Up Box a total POS?

Posted: Tue Aug 02, 2016 7:40 am
by TheSik1
I do want to say this the customer service and support that I have received in the past is very very good.

Re: So is anyone else's Up Box a total POS?

Posted: Sun Sep 04, 2016 10:07 am
by Lazza
I had the very same problem everything would lift after the raft. I knew it was a temperature problem. On reading the instruction manual I found there is a switch on the fan (3d printed switch easy to miss) that diverts the air flow. Anticlockwise for pla and clockwise for abs. My problem was the switch was set Anticlockwise so it was cooling too quickly. All sorted now though. Hope this helps