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Is this covered under warranty?

Posted: Wed Oct 23, 2013 4:10 am
by 85miles
Hey

I've broken off a nozzle inside the heater block assembly during a routine cleaning, the threads are impossible to remove without drilling, I tried micro chiselling it but only damaged the block further. Would this be something covered under warranty?

Printer is an Up Mini and approx 2 months old.

heres a pic of the heater assembly & damage.
http://i1297.photobucket.com/albums/ag3 ... bbf035.jpg

Re: Is this covered under warranty?

Posted: Wed Oct 23, 2013 5:12 am
by doraemon
It can't hurt to ask, although I suspect it won't be covered since it'd be difficult to claim "normal wear-and-tear" with parts sheared off.

I don't know what the block is made of on the Mini, but if it's different from the nozzle, you might be able to heat it with a torch and loosen it that way?

Re: Is this covered under warranty?

Posted: Thu Oct 24, 2013 9:29 am
by Brandom
Sorry man for now i didnt have any problem like yours