Search found 5 matches

by PYHJo
Mon Nov 20, 2017 10:03 am
Forum: General Discussion
Topic: UP Facebook User Group
Replies: 5
Views: 4579

Re: UP Facebook User Group

I like the "old fashioned" forums but the insistence on moderator approval for every post prevents users from actually getting assistance from other knowledgeable users.
by PYHJo
Fri Nov 17, 2017 3:23 pm
Forum: UP BOX & UP BOX+
Topic: Can't login.
Replies: 1
Views: 3245

Can't login.

Hi, Our UPBOX / UPStudio started playing up overnight. I'm getting "Login Failed" or "Login Timeout" when attempting to log the software in. Nothing in the UPStudio log apart from: ++ URL_Login BEGIN ++ URL_Login ERROR SHOW MSGBOX: Login Failed We are in a school behind a proxy server, the version o...
by PYHJo
Mon Jun 19, 2017 8:20 am
Forum: UP BOX & UP BOX+
Topic: Activation - Error: Server Connection Failed
Replies: 4
Views: 5559

Re: Activation - Error: Server Connection Failed

The only version of the software we can successfully log in with is the 1.6 beta. None of the others including the latest will allow us to log in. The new versions with the "normal" vs "quick" login don't work either, and the design browser / doesn't work as that also appears to need some non-standa...
by PYHJo
Mon Feb 27, 2017 2:55 pm
Forum: UP BOX & UP BOX+
Topic: Activation - Error: Server Connection Failed
Replies: 4
Views: 5559

Re: Activation - Error: Server Connection Failed

We were using the most up to date version downloaded from the website. I will try activating again today.

Jo
by PYHJo
Mon Feb 20, 2017 9:29 am
Forum: UP BOX & UP BOX+
Topic: Activation - Error: Server Connection Failed
Replies: 4
Views: 5559

Activation - Error: Server Connection Failed

We have a new UP3D box but we've been unable to Activate it. We get the error "Error: Server Connection Failed". I've attached a screencapture. Can anyone help with this? We are in a school, behind a proxy server / firewall, but I cannot find any documentation to suggest any special ports need to be...