Search found 155 matches

by Tiertime-Joseph
Thu Dec 14, 2017 3:35 pm
Forum: General Discussion
Topic: Tiertime are you censoring our posts now?
Replies: 13
Views: 7803

Re: Tiertime are you censoring our posts now?

@bruningm, The latest release did solve the gcode issue. Could you please try it again? Be sure to remove all the files in Tiertime folder then run the UP Studio again. Here's the path to the folder: C:\Users\admin\AppData\Roaming\Tiertime I am checking with our technical support team with your tick...
by Tiertime-Joseph
Thu Dec 14, 2017 3:30 pm
Forum: General Discussion
Topic: windows 10 update issues
Replies: 3
Views: 3533

Re: windows 10 update issues

Hello,

Could you tell us more about your issue? Have you tried to reinstall the driver?

Thank you

Joseph
by Tiertime-Joseph
Mon Dec 11, 2017 2:42 pm
Forum: General Discussion
Topic: Tiertime are you censoring our posts now?
Replies: 13
Views: 7803

Re: Tiertime are you censoring our posts now?

Guys, Thank you all for the useful comments, and please keep them coming. We have been slow on updates in our site, and not anymore. We will do more on our internet presence, more on every way possible, which is why we created the facebook group to improve our communication. You will see us more on ...
by Tiertime-Joseph
Sun Dec 10, 2017 3:29 pm
Forum: General Discussion
Topic: Tiertime are you censoring our posts now?
Replies: 13
Views: 7803

Re: Tiertime are you censoring our posts now?

Guys, Sorry for the confusion. We did move our server in the past week and might have caused some issues on the way of the migration. Our IT people are working on it and will get things fixed asap. Thank you for your patient. Also, we have set up a facebook group, and we see it as a better way of co...
by Tiertime-Joseph
Sat Nov 25, 2017 11:32 am
Forum: Official Announcement
Topic: Black Friday Through Cyber Monday
Replies: 4
Views: 6739

Re: Black Friday Through Cyber Monday

Hi Owen, Understood your frustration. Such a massive deal can not be missed. Regional resellers made their own decision whether or not they join this promotion. As far as I know, for UK, Denford did not join this time, and Creat3D is Denford's subreseller. You are out of luck on this path. However, ...
by Tiertime-Joseph
Wed Sep 27, 2017 5:31 am
Forum: UP Software
Topic: UPStudio v2.0 released!
Replies: 43
Views: 25799

Re: UPStudio v2.0 released!

Dear UPPers, Should have informed all of you earlier. TCT UK 26th - 28th in NEC Birmingham. In case you are around, Tiertime is attending TCT Birmingham this year with Denford, our distributor in UK, again, G38. Actually, This is our 6th time in TCT UK. The first day went very well, and met Owen and...
by Tiertime-Joseph
Sun Sep 03, 2017 12:22 pm
Forum: General Discussion
Topic: 24hr Support response non-existant
Replies: 1
Views: 2754

Re: 24hr Support response non-existant

Hello,

Thank you for your patience. Could you please forward your ticket information to my email: joseph.guo@tiertime.net. I will follow up your case, and find out what caused the slow response.

Joseph
by Tiertime-Joseph
Sun Sep 03, 2017 12:20 pm
Forum: UP Plus
Topic: Absolutely no support for the original UP! Plus 2011
Replies: 2
Views: 3309

Re: Absolutely no support for the original UP! Plus 2011

Hello,

Sorry for the slow response from our tech support. Could you please forward me your ticket information? My email is joseph.guo@tiertime.net.

Thank you, I will follow up.

Joseph
by Tiertime-Joseph
Fri Jun 23, 2017 3:55 pm
Forum: UP BOX & UP BOX+
Topic: the printer enkarge my object!
Replies: 2
Views: 4057

Re: the printer enkarge my object!

Hi,

We have detailed explanation on how to use the calibration on the latest Blog post.

https://www.up3d.com/blog/?p=370

Let's know if you have issues.

Thanks

Joseph
by Tiertime-Joseph
Tue Jun 06, 2017 1:29 pm
Forum: Official Announcement
Topic: UP Studio 2.0 for iPhone Released!
Replies: 4
Views: 7327

UP Studio 2.0 for iPhone Released!

https://www.up3d.com/?r=news&id=8 We are thrilled to announce that UP Studio App 2.0 for iPhone is available to download at Apple App Store. This update is aiming to provide more intuitive and convenient user experience for 3D Printing. Adopting red and white color theme marked its new era of UP Stu...
by Tiertime-Joseph
Tue May 30, 2017 10:51 pm
Forum: Japan
Topic: 日本語ローカライズの改善について
Replies: 1
Views: 6436

Re: 日本語ローカライズの改善について

あなたの助けにとても感謝しています。

Joseph
by Tiertime-Joseph
Mon May 01, 2017 8:50 pm
Forum: UP mini
Topic: Up mini support no help
Replies: 3
Views: 4393

Re: Up mini support no help

Hi Brothengar, The CPU you have is an old one, and the machine was made sometime in 2014. The CPU mismatch was because the owner probably did a CPU replacement, which caused the CPU shown in the software does not match the Serial Number on the sticker. Both serial numbers are old, and they can not u...
by Tiertime-Joseph
Mon Apr 24, 2017 1:01 pm
Forum: UP Software
Topic: Print number limitation
Replies: 10
Views: 8363

Re: Print number limitation

Sorry for the late reply. The serial number was old that was not found in our current database, which took us for a while.

This serial number is old as well. This machine was probably swapped CPU once.

Hope this helps

Joseph
by Tiertime-Joseph
Fri Apr 21, 2017 12:07 am
Forum: UP Software
Topic: Print number limitation
Replies: 10
Views: 8363

Re: Print number limitation

Hi, Our engineering team checked the serial number and it turned out to be a machine made in 2014, which means it needs a CPU upgrade to use the UP studio for advanced use. You can stick with the old software 2.18 without printing limitation, and if you would like to upgrade CPU, you have to purchas...
by Tiertime-Joseph
Tue Apr 18, 2017 7:58 am
Forum: UP Software
Topic: Print number limitation
Replies: 10
Views: 8363

Re: Print number limitation

Hi,

Thank you for your message.

Could you please send me your Serial Number of your machine? It could be found on a white sticker on the back of the machine.We will check the status of your machine in our database.

Many thanks

Joseph
by Tiertime-Joseph
Fri Nov 25, 2016 2:42 pm
Forum: Official Announcement
Topic: CPU upgrade for older models
Replies: 40
Views: 36711

Re: CPU upgrade for older models

Hi tegregg,

Please have your CPU serial number ready (should be easily spotted on top of the CPU board), and present it to Helpdesk thru support@pp3dp.com, or PM it to me.

Sorry for the inconvenience.

Joseph
by Tiertime-Joseph
Fri Nov 25, 2016 11:28 am
Forum: Official Announcement
Topic: This is the time of the year again. Promotion is coming for UP everywhere.
Replies: 1
Views: 5547

Re: This is the time of the year again. Promotion is coming for UP everywhere.

UP 3D USA Web Store : http://www.up3dusa.com UP 3D Amazon Store: https://www.amazon.com/sp?seller=A3QIROMK5FR2J4&marketplaceID=ATVPDKIKX0DER UP 3D EBay Store: http://stores.ebay.com/Tiertimes-UP-3D-Printer-Store UP 3D Printer Global Store: http://www.up3d.com cc73e91d-bef2-4a63-9860-9adc4c11d1ac.pn...
by Tiertime-Joseph
Tue Nov 15, 2016 9:31 am
Forum: Official Announcement
Topic: This is the time of the year again. Promotion is coming for UP everywhere.
Replies: 1
Views: 5547

This is the time of the year again. Promotion is coming for UP everywhere.

th.jpg Dear UPers, Holiday season is coming unstoppablely :), and Tiertime is rolling out big promtions across the board as always. Please pay attention to the announcement from your local resellers or Tiertime's direct webstores. Hint hint Black Friday. UP 3D Printer Global Store: http://www.up3d....
by Tiertime-Joseph
Wed Nov 09, 2016 8:36 am
Forum: Official Announcement
Topic: Here comes the UP BOX+, a Better UP BOX
Replies: 4
Views: 7773

Re: Here comes the UP BOX+, a Better UP BOX

Hi, The CPU upgrade is the next big upgrade across the board, and the detail is coming very soon. Eventually you can buy from your local distributors, or buy directly from up3d.com. UP BOX+ has new design of filament cap, and it can hold 1KG filament. For the old UP BOX, it could be upgraded and we ...
by Tiertime-Joseph
Tue Nov 08, 2016 2:15 am
Forum: Official Announcement
Topic: Here comes the UP BOX+, a Better UP BOX
Replies: 4
Views: 7773

Here comes the UP BOX+, a Better UP BOX

https://www.up3d.com/blog/?p=299 Here comes the UP BOX+, a Better UP BOX XITAN-STUDIO-7.jpg UP BOX+ 3D printer is an extended version of UP BOX. Since the launch of the UP BOX, we have listened carefully to our customers’ feedback, and made changes to meet their needs. The UP BOX+ features Tiertime’...