Search found 155 matches

by Tiertime-Joseph
Sun Aug 26, 2018 12:36 pm
Forum: UP Software
Topic: [Feature Request] Separation distance between raft and first layer
Replies: 3
Views: 3496

Re: [Feature Request] Separation distance between raft and first layer

Hi Owens,

This is implemented in the release of the Material Profile Manager, where you can adjust the Peel Ratio to the value that fits the model.

Thanks

Joseph
by Tiertime-Joseph
Sun Aug 26, 2018 9:07 am
Forum: UP mini 2 ES
Topic: Touchscreen issue
Replies: 3
Views: 2202

Re: Touchscreen issue

Hello,

Have you tried to update the touch screen program?

https://www.tiertime.com/touchscreen-upgrade-program/

Also, you can also send email to support@tiertime.com for technical support.

Thank you

Joseph
by Tiertime-Joseph
Tue Aug 14, 2018 2:30 am
Forum: General Discussion
Topic: UP Studio 2.5 BETA Released, with Material Profile Manager
Replies: 25
Views: 11569

Re: UP Studio 2.5 BETA Released, with Material Profile Manager

Hey Owen,

Good to see you back, and nice feedbacks as well.

We will explore more alliances with filament vendors, would also support fan based filament inputs.

Will see you at TCT, booth K44.

Joseph
by Tiertime-Joseph
Fri Aug 10, 2018 12:49 pm
Forum: General Discussion
Topic: UP Studio 2.5 BETA Released, with Material Profile Manager
Replies: 25
Views: 11569

Re: UP Studio 2.5 BETA Released, with Material Profile Manager

Hi Brunningm, Thank you for your input. One direction that we are heading to is the industrial market, which opens up many possibilities using different materials with very distinctive properties by many vendors. Some of the materials can work without any tuning on Tiertime's machines, but majority ...
by Tiertime-Joseph
Fri Aug 10, 2018 4:01 am
Forum: General Discussion
Topic: UP Studio 2.5 BETA Released, with Material Profile Manager
Replies: 25
Views: 11569

UP Studio 2.5 BETA Released, with Material Profile Manager

Hi Folks, We just released UP Studio 2.5 Beta, and the main feature is the Material Profile Manager (MPM), which allow users to tune the filament performance in detail. You can download the software from our website , and the how-to document from here . Questions here: After this MPM feature is rele...
by Tiertime-Joseph
Mon Jul 30, 2018 3:30 am
Forum: UP Software
Topic: UPStudio - Unable to login
Replies: 1
Views: 1509

Re: UPStudio - Unable to login

Hello,

Could you please send an email to support@tiertime.com? Our technical support team will be there to help you. You can also send me a private message so that I can help you out. Please let me know your login email address.

Thank you

Joseph
by Tiertime-Joseph
Sun Jul 22, 2018 12:42 pm
Forum: UP Software
Topic: Create Filament Profile in the UP Studio
Replies: 9
Views: 5291

Re: Create Custom Filament Profile in UP Studio

Owen,

It is coming very soon. VERY soon.

Joseph
by Tiertime-Joseph
Thu Jul 19, 2018 10:50 am
Forum: UP mini 2 ES
Topic: How to print with a USB memory stick?(UP mini2 ES)
Replies: 5
Views: 3747

Re: How to print with a USB memory stick?(UP mini2 ES)

Hi BOM, Thank you for your post, the very first one on the forum for mini 2 ES. To answer your question, the feature, printing TSK file directly from a USB stick, was planned to release along with the new machine launch as usual. However, our team found a serious bug which caused the total withdrawa...
by Tiertime-Joseph
Thu Jul 19, 2018 10:22 am
Forum: UP Software
Topic: Create Filament Profile in the UP Studio
Replies: 9
Views: 5291

Re: Create Custom Filament Profile in UP Studio

Sorry guys,

This new feature will be part of the next release. Elaine was releasing it, the image, ahead of schedule.

It will be a nice feature for supporting more and more types of filaments in the future and fine tune them.

Thank you

Joseph
by Tiertime-Joseph
Thu Jun 28, 2018 3:31 am
Forum: General Discussion
Topic: New software available! UP Studio Version 2.4.22.351
Replies: 13
Views: 7011

Re: New software available! UP Studio Version 2.4.22.351

Hi 3DWP,

Sorry for the disappointment.

I can send a feature request in our internal wanted-list, but I can not guarantee it will get added to the list, or when it will be ready if accepted.

Joseph
by Tiertime-Joseph
Wed Jun 27, 2018 4:42 am
Forum: General Discussion
Topic: New software available! UP Studio Version 2.4.22.351
Replies: 13
Views: 7011

Re: New software available! UP Studio Version 2.4.22.351

Hi 3DWP,

I do not believe the gcode will get supported in the lower version firmware. The best option in my opinion is to upgrade your CPU.

Joseph
by Tiertime-Joseph
Tue Jun 26, 2018 1:38 pm
Forum: General Discussion
Topic: New software available! UP Studio Version 2.4.22.351
Replies: 13
Views: 7011

Re: New software available! UP Studio Version 2.4.22.351

Hi BrunningM, You are correct. The nozzle height and 9 point leveling data are specific to THE target printer, not the parameters in the printer profile. The calculation for slicing is independent of THE target printer, which makes the slicing result shareable among compatible printers (printer prof...
by Tiertime-Joseph
Mon Jun 25, 2018 4:43 am
Forum: General Discussion
Topic: New software available! UP Studio Version 2.4.22.351
Replies: 13
Views: 7011

Re: New software available! UP Studio Version 2.4.22.351

Hey Owen, The Task file contains the pre-sliced layer data, so you do not need to slice the STL again. As long as your printer profile matches the printer profile in the Task file, you can print it directly from the Task file. You can save the Task file in a USB stick, so the printer can print it di...
by Tiertime-Joseph
Thu Jun 21, 2018 2:26 pm
Forum: UP BOX & UP BOX+
Topic: price of up 300 and up x5
Replies: 2
Views: 2695

Re: price of up 300 and up x5

Hi dorubalazs and Marksman,

Sorry for the delayed update.

The final pricing will be announced soon, and it will be worthwhile, not crazy at all.

Thank you

Joseph
by Tiertime-Joseph
Sat Feb 24, 2018 5:29 am
Forum: General Discussion
Topic: If I buy the Up Box+ or Afinia H800+ in North America, who will provide the support?
Replies: 3
Views: 3029

Re: If I buy the Up Box+ or Afinia H800+ in North America, who will provide the support?

Hello,

We have support team covering North America. You can always call 888-288-6124 for support in case you need it.

Thank you

Joseph
by Tiertime-Joseph
Thu Feb 08, 2018 8:48 pm
Forum: General Discussion
Topic: How often shall we replace the air filter of the Up Box+?
Replies: 13
Views: 7955

Re: How often shall we replace the air filter of the Up Box+?

Hi,

PLA is much better when it comes to toxic fume while printing.

However, no one's PLA is pure PLA without additives. Having an air filter will help clean the air no matter what material you use.

Joseph
by Tiertime-Joseph
Tue Feb 06, 2018 1:25 am
Forum: General Discussion
Topic: What is the different between Afinia H800+ sold in North America and Up Box+?
Replies: 4
Views: 3405

Re: What is the different between Afinia H800+ sold in North America and Up Box+?

Hi,

The differences in features are minor if you do not use internet functionalities.

Joseph
by Tiertime-Joseph
Tue Feb 06, 2018 1:22 am
Forum: General Discussion
Topic: How often shall we replace the air filter of the Up Box+?
Replies: 13
Views: 7955

Re: How often shall we replace the air filter of the Up Box+?

Hi,

The air filter is mainly for ABS.

Octave sells many different materials from different vendors, and please be aware, all different brands of ABSs are not made equally. Some can generate more odor than the others. So, for ABS printing, it is better to have filters as a feature.

Joseph
by Tiertime-Joseph
Fri Feb 02, 2018 3:27 pm
Forum: General Discussion
Topic: What is the different between Afinia H800+ sold in North America and Up Box+?
Replies: 4
Views: 3405

Re: What is the different between Afinia H800+ sold in North America and Up Box+?

Hi,

There is no big difference between H800+ and BOX+. Besides they have different look, the H800+ software has limited features compared with UP Studio, and there are also some minor features in the hardware that Afinia chose to have.

Overall they are the same machines.

HIH

Joseph
by Tiertime-Joseph
Fri Feb 02, 2018 3:21 pm
Forum: General Discussion
Topic: How often shall we replace the air filter of the Up Box+?
Replies: 13
Views: 7955

Re: How often shall we replace the air filter of the Up Box+?

Hi,

Just want to share the picture provided by Octave, our partner in US.

Cheers

Joseph