300_1.4.7_update no Touchscreen function anymore

[Jogy]

Hello,

as I have updated to 300_1.4.7_update, the touchscreen is not reacting anymore, it shows the symbols only.

I need some support.

Jogy

[JothamB]

File a ticket with support. The support team doesn't appear to frequent the forums so I doubt they'll have seen your request.

[Jogy]

Hello,
yes that is what I did first, the responding time of the support is really weak. Here I’m really disappointed especially for that high price product.

[JothamB]

They sometimes take days to respond, other times as quick as an hour or two.

Have you tried putting the older firmware version back onto it? I have a copy of the 1.3.22 firmware attached in case you would like to go back. I still had it saved and see it isn't available for download on the download page. You'll need to unzip the file before put it on the USB stick.

You'll also need to go back to the older version of UPStudio if you want to go back a version on the firmware: https://www.tiertime.com/downloads/software-archive/

You'll need UPStudio Version 2.5.12.459 which is the latest version that was compatible with 1.3.22 firmware.

[Jogy]

Hello and thx‘s The problem is that I can not start the update process anymore. As I need the touchscreen to select the firmware and start it. And as the touchscreen not acting anymore...... you see it is difficult.

[JothamB]

oof.

Yes that is a problem.

I won't be updating my printer at the risk of the same thing happening. You didn't interrupt the update process while it was updating or something unusual like that?

Honestly I'd file a ticket with the vendor who sold the printer to you. I've found that they are more helpful.
Let us know how you get on

[Jogy]

I went thru the standard updating process, I got the message that the update was successful, please turn off and turn on the printer.
than the sh... starts.

I'm in contact with the support, china. I will report when it is done.

[JothamB]

Let us know how you get on. Good luck!!

[Jogy]

Today I received a new touchscreen, amazing how fast that went from China.

It will continue..... when I have replaced it.

[JothamB]

Cool. Hopefully that sorts it out! Good to see that they're on the ball and sent out a new unit so quickly. Let us know how it goes

[JothamB]

See screenshot attached. I guess the good news is they reverted. As a computer science student learning about version control, standardized software testing and the processes that go into vetting software I have to ask how this could have happened in the first place. What a joke.

Thank goodnessI didn't decided to upgrade while I had many parts to print on a deadline.

Capture.JPG (127.02 KiB) Viewed 2824 times

[Jogy]

Hello yes I have seen it.

So I can say the printer is working again.
The service was fast and excellent.

I have replaced the touchscreen by my self, updating
to 1.4.6.

E24A9829-C3A8-419D-B4C7-DC2C6E34C4A4.jpeg (153.65 KiB) Viewed 2795 times

Now it works again. I also will not go to 1.4.7 again.

The support has asked for the old touchscreen to analyze.
Perhaps we will know soon something more.

67690431-1A43-44C2-ABAD-F7EEBF2C3E3C.jpeg (187.63 KiB) Viewed 2817 times

When you have the issue I had, there is no way to downgrade again, because you need the touchscreen to activate the
this function by touch. Paradox




Jogy

[cj7hawk]

I seem to have 1.4.7 update OK. No problems that I can tell. What should those who don't experience problems with 1.4.7 do? I first updated from shipped to 1.3.22, then to 1.4.5 and finally 1.4.7