Touch Screen Update Fail

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claytongodwin
Posts:1
Joined:Tue May 28, 2019 7:35 am
Touch Screen Update Fail

Post by claytongodwin » Tue May 28, 2019 7:38 am

I have a new UP mini ES which I have connected to my MacBook Air running the latest version of UP Studio. I keep receiving a message to tell me to update the touchscreen to the current version. I formatted a flash drive to FAT32, saved the appropriate file and renamed it as per the instructions. I plugged it into the back of the printer and restarted but it won't enter the update process. I went into the 'information' icon on the touchscreen and clicked on update but I get an error about not being able to read the flash drive. Very frustrating. Please help.

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