UP installer fails

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pkeeler
Posts:2
Joined:Fri Oct 05, 2018 8:41 pm
UP installer fails

Post by pkeeler » Fri Oct 05, 2018 9:03 pm

Hi,

I tried to install the software on Windows 10 it gets to the end of the green bar then it rolls back and fails to install.

The printer is on its way to me, I thought I'll take a look at the software interface first.

I am up to date with my operating system updates.

Thanking you in advance

pkeeler

Tiertime-Joseph
Posts:155
Joined:Mon Aug 27, 2012 3:45 am

Re: UP installer fails

Post by Tiertime-Joseph » Sat Oct 06, 2018 3:53 pm

Hello,

We are aware of the installation problem for the UP Studio, and the fix is on the way early next week.

The main problem is related to a driver file that went expired. For a temporary solution, please change the security setting allowing the Windows to install an unsigned driver.

Sorry for the trouble.

Thanks

Joseph

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