Page 1 of 1

'Platform Too Hot' error

Posted: Sat Dec 31, 2016 3:30 pm
by titaniumapple
Hi, I've had the Up Mini 2 since August and while preheat could be quicker, it has worked well.

Now the temperature of the print bed fluctuates randomly as it is printing - it goes from the normal expected temperature and jumps up extremely high (130+) and back again and then eventually stops printing because it thinks the platform is too hot (but in reality it's a normal temperature) - see attached photo.

I'm guessing it might be the black platform heater cable, possibly the wires inside the cable are worn out? It does a lot of movement during printing as the print bed moves backwards and forwards.

Are there any visual guides for how to replace it?

I've emailed Tiertime and iDig3Dprinting (the UK supplier I bought it from) to get a replacement, hopefully it's resolved quickly because I've got a LOT of urgent printing to do!
20161230_154331.jpg
20161230_154331.jpg (1.98 MiB) Viewed 11535 times

Re: 'Platform Too Hot' error

Posted: Mon Jan 02, 2017 10:10 am
by titaniumapple
Does anyone know what the black cable connecting to the platform is called? Could I get a replacement from an electronics store? Really need a quick solution!

Thanks

Re: 'Platform Too Hot' error

Posted: Mon Jan 02, 2017 7:11 pm
by wackojacko
It's an ffc cable but will be tricky to find, to contact your reseller or Tiertime to get a replacement, it might be your motherboard.

Re: 'Platform Too Hot' error

Posted: Wed Jan 04, 2017 9:30 pm
by titaniumapple
Thanks, it's definitely the ffc cable - the Up Mini 2 has a clip that holds the cable in place - but the sharp edges of the grey clip are wearing away the cable as it goes back and forth during printing and the wires inside are fraying and causing temperature fluctuations (poor design).

See below:
crimped ribbon cable.jpg
crimped ribbon cable.jpg (1.73 MiB) Viewed 11499 times
I've contacted my reseller for a new cable - but are there any diagrams/videos for how to replace the cable? I can replace the platform end of the cable but don't know where the other side of it goes to (and how to get to it).

Thanks

Re: 'Platform Too Hot' error

Posted: Thu Jan 05, 2017 7:04 am
by Tiertime-Roman
Hi Adam, I've given my response via HelpDesk. And we would like to show you the operation to replace the cable. Could you please also check my mail and give your feedback? Best regards!

Re: 'Platform Too Hot' error

Posted: Fri Jan 06, 2017 10:53 am
by titaniumapple
Roman from support has been excellent and has sent a video of how to replace the cable. Now I just need the cable! Waiting on my reseller to send one...

Re: 'Platform Too Hot' error

Posted: Mon Oct 30, 2017 7:58 am
by cales
Can the video be posted here, or do we have to contact support?

Re: 'Platform Too Hot' error

Posted: Fri Nov 09, 2018 2:00 am
by Austo63
Just wondering how i can get a copy of the video to replace this cable as i have the exact same issue.

Thank you in advance

Ray.

Re: 'Platform Too Hot' error

Posted: Thu Nov 15, 2018 8:25 pm
by mpopken
Can we get a copy of the video as well. We have the same problem.

Re: 'Platform Too Hot' error

Posted: Thu Dec 13, 2018 11:59 am
by 3DWP
Is this video available somewhere? It would be helpful for everybody who has this problem, I know somebody who has the platform heating error.

Re: 'Platform Too Hot' error

Posted: Fri Dec 14, 2018 5:58 pm
by 3DWP
Come on Tiertime, the video isn't a secret is it?

I would like to repair a printer but the video isn't on your Youtube :x

Re: 'Platform Too Hot' error

Posted: Mon Dec 17, 2018 5:13 pm
by 3DWP
Well I had to find out for myself.

The platform can be removed by carefully pushing back the pins on the sides (4 of them).

When the platform comes loose you can remove the cable by wiggling the binder connector under the printbed.

The Up Mini 2 I was fixing luckily didn't have a broken flat cable, it turned out it was never connected well from the factory (it had heating problems off and on from the beginning).

When I removed the 3 screws from the motherboard protetcive cover I could see it was not straight in the socket.