imakr uk. Almost all our printers are from them. They were always very helpful. But that printer was a nightmare. And it's not like they broke it and sent it to me. )wackojacko wrote:@car3less
It looks like your x rod is slipping, this is the cog that is mounted on the steel bar on the back right hand side of the printer. If you put a sharpie mark on the shaft and cog you'll probably see the slip. A quick fix is get some two part epoxy and get good coverage on the cog and rod. Leave to set for 24 hrs and you should be good.
Who did you purchase the printer from?
Look... no printer is perfect. And we are doing our best. But sometimes...
Formlabs printer was great, but they used to have bad resin tanks and two of them cracked... and all resin went inside the printer and broke stepper motor, calibration. I was going on holiday next morning and we spent the whole night repairing on it. And they also sold us 8 month old resin when their resin expires in one year, but this is another problem. Still their support was great until now.
Flashforge Creator printer came with a broken sensor from the transport and we fixed in 10 minutes. It had not enough cooling and we improved it.
3D Systems has no good support in my country and repairing one of their printers is close to impossible. It took two days of crawling on my office floor for the technical support to discover it was a screw out of it's place. And 100 euros for putting it in place.
Sometimes... it's too much )