My UP BOX problems

Share your experience with UP BOX and UP BOX+
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3DWP
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Re: My UP BOX problems

Post by 3DWP » Thu Feb 11, 2016 6:38 pm

Well that is just wrong, I hope TierTime is reading here and offer help ;)

That photo looks like the print head might be slipping from the magnets. There is a metal plate glued to the motor, maybe check if that still is the case. Or the gears aren't staying in place on the motors..

Again, sorry to hear you have this problem :cry:

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Tiertime-Jason
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Re: My UP BOX problems

Post by Tiertime-Jason » Thu Feb 11, 2016 6:55 pm

Hello Car3less,

1. Is your machine still under warranty?
2. Would you describe the problems you have been experienced?

We definitely want to all customer to be happy with UP BOX, may be I can help you.

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car3less
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Re: My UP BOX problems

Post by car3less » Thu Feb 11, 2016 10:12 pm

Tiertime-Jason wrote:Hello Car3less,

1. Is your machine still under warranty?
2. Would you describe the problems you have been experienced?

We definitely want to all customer to be happy with UP BOX, may be I can help you.
Tiertime-Jason wrote:Hello Car3less,

1. Is your machine still under warranty?
2. Would you describe the problems you have been experienced?

We definitely want to all customer to be happy with UP BOX, may be I can help you.
Yes. sure. It is still in warranty. But what's the use of this warranty?

First the nozzle assembly was broken when my colleague tried to clean the nozzle. I was asked to send the old one back for warranty. So it was cheaper for me to buy a new one than comply with warranty terms. From what I read on other forums, my printer wasn't the only one with a bad assembly. But I paid for it.

After that there were a lot of errors from the white ribbon. It took some time to receive a replacement one so we had to modify the cables to make it work. We solved it before the ribbon got to us. So we fixed this errors too without help.

After that the printer started to stop in the middle of the print. It didn't extrude anymore. Another red error. Solved that too without help.

Now this... In fact it's not a new problem because we had many other trials like this, but every time we hoped it's the fault of something else. We changed even the table because we thought it was moving. We blamed the material for not being ok. But now we are using only Up filla. So it's not the material.

It's just a faulty printer. We have not had 2 days in a row of good prints in all the months since we bought it.
And we are rebuilding it to make it work and it shouldn't be like that. And e-mail support is not working for us.
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car3less
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Re: My UP BOX problems

Post by car3less » Thu Feb 11, 2016 10:49 pm

Two days ago we printed for a big metal factory some plastic pieces for an IT exhibition in Barcelona. The small ones were printed on other printers and were ok. I can prove with pictures.

And I tried Up Box printer because it was the only one big enough to print one of their pieces. I didn't want to give it. But they were in a hurry so they decided to accept a bad print than go with nothing. It looked exactly like the figurine form the last picture. Wavy.

And when they asked me what I used for printing that piece I showed them the lovely Up Box. Because it looks lovely. :)
If I say I paid for it, no one would believe me. Honestly.

I want to give quality to my clients and I am doing my best. We are working like 18 hours /day with big companies from and outside my country and this makes me and my company to look bad when promising quality and not delivering it.

Maybe 2000 euros for you is nothing. Maybe even for me personally is nothing. But the months I spent on being upset, repairing on the printer and losing a lot of materials, who covers them?

I am happy in general, but not with the printer. And I am sorry for this because I was really satisfied with Up Plus 2 and expecting the launch of Up Box...

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Tiertime-Jason
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Re: My UP BOX problems

Post by Tiertime-Jason » Fri Feb 12, 2016 7:37 am

Hello Car3less,

As from 7th Feb - 14th Feb is Chinese New Year Holiday. The support team is not on duty.
I will see what we can do when the sales and support get back to work in next week.

Regards,

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car3less
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Re: My UP BOX problems

Post by car3less » Fri Feb 12, 2016 8:43 am

Ok. Thank you!

Maybe my expectations were too big for what Tiertime can offer.

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wackojacko
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Re: My UP BOX problems

Post by wackojacko » Fri Feb 12, 2016 6:53 pm

Print me a cube, then send me a photo while the print is still in the printer and I'll be able to check.
Bruce
http://www.3DPrintingSystems.com

Need help with your printer, check out our Youtube channel.
https://www.youtube.com/user/3dprinting ... /playlists

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car3less
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Re: My UP BOX problems

Post by car3less » Fri Feb 12, 2016 11:06 pm

UP_3DWP wrote:Well that is just wrong, I hope TierTime is reading here and offer help ;)

That photo looks like the print head might be slipping from the magnets. There is a metal plate glued to the motor, maybe check if that still is the case. Or the gears aren't staying in place on the motors..

Again, sorry to hear you have this problem :cry:
We already secured the print head some time ago because we thought it was the magnets fault. It was not. The head is well tightened.
I have a guy who repairs 3D printers locally and he has been reparing it since the day I bought it.
He checked it today and said it's something wrong with x axis. He also said that the stepper motors are always overheating and this is a quality problem.

I understand we have to repair it from time to time, clean the nozzle etc. But this is all we did since the first days.
I want to open the printer, hit print and have my print normally, like on the other printers. Not print 4 times a model to have one print that is close to acceptable.

I became frustrated.
I don't want to repair anything anymore.
Thank you for your help @wackojacko, but I want a solution to these problems, from Tiertime, without touching the printer anymore - me or my colleagues.

And I am looking forward to it. Thanks!

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wackojacko
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Re: My UP BOX problems

Post by wackojacko » Sat Feb 13, 2016 8:07 am

If you send me a photo of a cube and leave it in the printer, I should be able to see what the fault is. It might just be a quick swop of part and you'll be sorted. I also had a customer with one like yours and we sent her a part and now she is happy.
Bruce
http://www.3DPrintingSystems.com

Need help with your printer, check out our Youtube channel.
https://www.youtube.com/user/3dprinting ... /playlists

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car3less
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Re: My UP BOX problems

Post by car3less » Sat Feb 13, 2016 5:18 pm

wackojacko wrote:If you send me a photo of a cube and leave it in the printer, I should be able to see what the fault is. It might just be a quick swop of part and you'll be sorted. I also had a customer with one like yours and we sent her a part and now she is happy.
The printer had heater assembly problems, white ribbon problems, stepper motor problems and we could go on.. We received parts from the distributor and i bought parts in time for what they could not offer or because i was tired of waiting. another part wouldn't make me happy.

I am not an engineer and i paid a lot of money on continously repairing it.
I've been patient for 8 months or more. *

If up plus 2 worked for a year and a half without big problems, i wish up box would work fine at least 2 days in a row.

The nozzle gear always gets clogged even with up filla. We have to clean it every 2 prints.


This printer is a nightmare.


* checked the invoice for it and it's from july 2015. So less than 8 months. Still this doesn't chAnge the rest. :(

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wackojacko
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Re: My UP BOX problems

Post by wackojacko » Sat Feb 13, 2016 7:32 pm

Hey, I'm trying to help you, and that is what forums are for! If you come here for help, well then let the community help you!
I understand your frustrated, hell we all have issues in our lives and some are personal that can't be fixed with a bit of two part epoxy.
Bruce
http://www.3DPrintingSystems.com

Need help with your printer, check out our Youtube channel.
https://www.youtube.com/user/3dprinting ... /playlists

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wackojacko
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Re: My UP BOX problems

Post by wackojacko » Sat Feb 13, 2016 9:55 pm

Okay, after looking over your photos, I am pretty sure what the problem is. Your X cog/gear is slipping on the steal shaft. A quick fix for this is to get some two part epoxy and put on either side of the cog and let is set for 24hrs (dont move the printer for 24hrs until set). Highlighted in yellow. That will fix your problem!

Image
Bruce
http://www.3DPrintingSystems.com

Need help with your printer, check out our Youtube channel.
https://www.youtube.com/user/3dprinting ... /playlists

Diego.Giovany
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Re: My UP BOX problems

Post by Diego.Giovany » Sat Feb 13, 2016 10:07 pm

I've hearing only bad things about UP BOX..., it seems I had made a mistake choosing it... But hey, I love my box, and I printed some good parts, now my printer have problems with motherboard, and tiertime people are working with me to solve, they are good and very kind people...


The FCC cable is a know problem. The X transmission bar is a know problem too. No excuses for these.. but are simple to repair, and support is good.

They will help you. But no magic here... someone will have to repair the printer...

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wackojacko
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Re: My UP BOX problems

Post by wackojacko » Sun Feb 14, 2016 9:32 am

The first UP BOX had some problems, but once Tiertime understand these problems they solve them very quickly and then new UP BOX printers have these issues solved.
Bruce
http://www.3DPrintingSystems.com

Need help with your printer, check out our Youtube channel.
https://www.youtube.com/user/3dprinting ... /playlists

Fletch1971
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Re: My UP BOX problems

Post by Fletch1971 » Wed Feb 17, 2016 12:51 am

Sorry to hear all the issues.

I seem to be lucky, my Up Box is running well. Having used SLA print bureaus for years i have limited expectations for my FDM machine.

The only adjustment i had to make was the nozzle height calibration. i ended up using a business card to nudge it up a fraction so it would ram into the perf board. i am using the buildtak sheet and the new flex board option and is spot on.
There is definitely some issues with the filaments. i notice that most of my support material is very difficult to remove. i have just ordered some basic UP ABS (not the UP+) so see how that goes.

As far as service goes, i used these guys in Australia http://www.the3dprinter.com.au/
i originally bought a Felix 3.0 with dual head....spent nearly 80hrs trying to get it work, but the guys were great, got in contact with makers as well. Eventually asked for a refund, no problems at all. So i decided to buy the Up Box from them, great customer service.

i just hope they improve the software, perhaps a basic and expert mode. Options for no Support, temperature controls etc.
Slicing needs improvement, i find missing print areas on tight, thin wall corners (and i am only talking R3).
also previewing the slices would be of great help, like in Slic3r so you can see where the supports are and most importantly what areas are going to not print..without wasting hours on printing.


:)

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car3less
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Re: My UP BOX problems

Post by car3less » Tue Mar 08, 2016 6:49 pm

Tiertime agreed to change it.
We received our replacement printer today.
The first print looks perfect. :D Now we've started the second test print.
Until now, it's amazing. I don't think we have ever had such a print from the previous one.

On the other hand, Up Plus 2 has been working since November 2014 almost continuously with very small problems: the sd card jumped once from its place, the nozzle clogged a few times and we changed the ribbon cable once. I would always recommend it. And I was expecting same performance or better from Up Box.

I don't mind repairing something from time to time, but only one successful print out of four was not a good rate. It was driving me crazy. We tried to avoid as much as we could sending it back and repaired locally, but this became too often.

I will return with a feedback and pictures after more tests, but everything looks nice until now. I can say I am happy.

Thank you Tiertime for the support! ;)

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car3less
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Re: My UP BOX problems

Post by car3less » Tue Mar 08, 2016 7:16 pm

We have eight 3D printers. 1 SLA, 1 DLP and 6 FDM and there is someone hired who is doing service part for them. And I think he usually knows what he is doing because he was building his own 3d printers for the last 5 years.

He also repairs in his workshop printers from 3D Systems, Formlabs, Leapfrog, Ultimaker and many many others. His advice was to ask Tiertime to change it.

I never said that Tiertime customer support was bad. On the contrary. Just that the problems were many and made us lose a lot of time. And clients. Because I was promising, relying and not delivering.

I need to rely on the printers I have in the office. This is why I chose Tiertime in the first place. :)

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Tiertime-Jason
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Re: My UP BOX problems

Post by Tiertime-Jason » Wed Mar 09, 2016 7:09 am

You are welcome to report any problems with the new BOX. :)

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wackojacko
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Re: My UP BOX problems

Post by wackojacko » Wed Mar 16, 2016 4:45 pm

@car3less

It looks like your x rod is slipping, this is the cog that is mounted on the steel bar on the back right hand side of the printer. If you put a sharpie mark on the shaft and cog you'll probably see the slip. A quick fix is get some two part epoxy and get good coverage on the cog and rod. Leave to set for 24 hrs and you should be good.

Who did you purchase the printer from?
Bruce
http://www.3DPrintingSystems.com

Need help with your printer, check out our Youtube channel.
https://www.youtube.com/user/3dprinting ... /playlists

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car3less
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Re: My UP BOX problems

Post by car3less » Tue Mar 22, 2016 7:21 am

Tiertime-Jason wrote:You are welcome to report any problems with the new BOX. :)
:lol:

Nothing to complain about until now.
The new printer has printed at least 10 objects in a row. And worked great. I hope it will continue like that 8-)
These are just a few prints:

http://www.print3dbucuresti.ro/wp-conte ... la-bla.jpg
http://www.print3dbucuresti.ro/wp-conte ... 03/bla.jpg
http://www.print3dbucuresti.ro/wp-conte ... la-bla.jpg
http://www.print3dbucuresti.ro/wp-conte ... la-bla.jpg

We noticed there are some upgrades ( like the nozzle, perforated boards etc).
Platform leveling works now and the motors are not hot anymore.

Material falls from it's place sometimes, but we already have a printed support. And it's not even a real problem. :))

I am not crazy :mrgreen:

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