UP Box + not connecting via WiFi

Support for UP BOX and UP BOX+. To report a bug, post with a title [BUG REPORT]. To request a feature, post with a title [FEATURE REQUEST]
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ICTAFA3DUP
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Joined:Wed Feb 07, 2018 2:32 pm
UP Box + not connecting via WiFi

Post by ICTAFA3DUP » Wed Feb 07, 2018 2:44 pm

:(

Hi support,

I've recently purchased an UP Box + and lovin' it, but I am unable to connect via Wifi and it's frustrating me.

The printer connects to the WiFi SSID we have no problem. I used a laptop connected to the same SSID and it does not find the printer and displays the message "ERROR: Printer connection error".

I followed some other advice I found on this forum to make sure may laptop was using 2.4GHz and not 5Ghz WiFi connection but it still doesn't work. I can easily ping the printer's IP address from my laptop.

I have also tried accessing the printer from a desktop PC, but still doesn't work.

Is there any way to manually set the printer's network configuration?

Thanks,

Clive

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