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Up Plus stops printing

Posted: Thu Mar 15, 2018 10:16 am
by 13B
Hello,
I have an Up Plus which has begun to stop printing after a few mm into the model, sometimes whilst only building the raft. It just stops where it is, still heating, with no error messages. This is happening on all but the smallest prints. I have tried different models and changed filament rolls.
Also I have been getting problems sending the files to the printer although this doesnt always happen.
Any help please?

Thanks
John

Re: Up Plus stops printing

Posted: Fri Mar 16, 2018 5:25 pm
by Owen Sparks aka Marksman
Stopping printing as in the whole machine freezes up, or as in it air prints?

O.S.

Re: Up Plus stops printing

Posted: Fri Mar 16, 2018 9:06 pm
by ricks01
maybe try reseating the micro sd card on the motherboard

Re: Up Plus stops printing

Posted: Sun Mar 18, 2018 9:18 am
by 13B
Stops as in stops completely and doesnt move. The head and bed continue heating and the fan stays on.

I`ll look into the sd board too.

Thanks

Re: Up Plus stops printing

Posted: Mon Mar 26, 2018 4:14 pm
by ftdesigns
I'm having this same issue with one I just bought used. Have you figured out a solution?

Re: Up Plus stops printing

Posted: Sat May 12, 2018 12:25 am
by JuliaDee
Same issue. Thought I'd fixed it today by changing the SD card, but it stopped halfway through a 3-hour print.

Re: Up Plus stops printing

Posted: Wed May 23, 2018 3:12 am
by ftdesigns
I never solved it, but I started printing it at a different layer height and it works fine. It's supposed to print fast at .35mm but it has that stopping issue, but if I print at .30mm it's perfectly fine like there is no problem. If I go back to .35mm though, it happens at the same exact spot in the print. I'm thinking this is some deep rooted glitch in the g-code creation because it stops in the same exact spot every time.

Re: Up Plus stops printing

Posted: Sun Mar 10, 2019 9:05 pm
by rebizov
13B wrote:
Sun Mar 18, 2018 9:18 am
Stops as in stops completely and doesnt move. The head and bed continue heating and the fan stays on.
I`ll look into the sd board too.
Thanks
I've got the same issue.
ftdesigns wrote:
Wed May 23, 2018 3:12 am
I never solved it, but I started printing it at a different layer height and it works fine. It's supposed to print fast at .35mm but it has that stopping issue, but if I print at .30mm it's perfectly fine like there is no problem. If I go back to .35mm though, it happens at the same exact spot in the print. I'm thinking this is some deep rooted glitch in the g-code creation because it stops in the same exact spot every time.
tried this - problem is still there. Printer freezes at ahigher level, but still it freezes :cry:

My first thought was overheating (like extruder too hot or CPU overheating) - but stopping at the same point makes it look like a bug.
ricks01 wrote:
Fri Mar 16, 2018 9:06 pm
maybe try reseating the micro sd card on the motherboard
Checked SD card - problem is still there.
In case the problem is with SD card (mine is 2Gb Samsung) does anyone know requirements for the SD card (size, formatting, speed etc)?

Re: Up Plus stops printing

Posted: Thu Mar 21, 2019 2:20 pm
by Fontaine
I just bought my Plus 2 and experience the same problem with the print stopping in the spot and seeming to lock up.
Was a solution ever found.
This is a new machine and I'm getting a bit frustrated since a previous Up machine ran non-stop.
Any help would be appreciated.
Thanks

Re: Up Plus stops printing

Posted: Tue Apr 09, 2019 7:26 am
by samdell600
I have same issue with mine. I noticed it stops when I print out a ring or a tube. After building the raft it starts print actual item, so then I can even tell where it going to stop. It is very annoying because I just bought it (2 days ago) and cannot use it normally. For me it looks like the firmware/software issue, because some items come out very good.

Re: Up Plus stops printing

Posted: Tue Apr 09, 2019 8:54 am
by Tiertime_Ocean
Dear Customer,

Please share your UP Studio version and printer SN with us.
Thank you very much.

Re: Up Plus stops printing

Posted: Mon Apr 15, 2019 3:46 pm
by mmigdal
Happens to me as well in the last month when i used UP Studio v2.6.20.627, it was very frustrating.
I downgraded to UP Studio v2.5.32.461 and the problem disappeared.
however after one month of usage it happened again now with UP Studio v2.5.32.461 :( :( :( :(
Any idea how to solve this ?

Re: Up Plus stops printing

Posted: Tue Apr 16, 2019 8:39 am
by Tiertime_Ocean
Dear Customer,

What's problem you meet?

Re: Up Plus stops printing

Posted: Thu Apr 25, 2019 2:40 am
by M_Azrul
I have this problem too.. before this, i used the up V2.0.. can prints without problem. after install the latest up studio 2.6.20.627. some models printing stopped at half way but the software still running normally.
But, Some models can print completely.

Re: Up Plus stops printing

Posted: Thu Apr 25, 2019 3:44 am
by Tiertime_Ocean
Dear Customer,

Please use old UP Studio.
Previous UP Studio download link:
https://www.tiertime.com/downloads/software-archive/
Please contact us if you have any problems.
Thanks.

Re: Up Plus stops printing

Posted: Sun Apr 28, 2019 6:38 pm
by rebizov
I reported this problem to support, but they don't seem to fix critical error (IMHO - really critical - slicer that does not slice well is a bad one).

I don't think my next 3d printer will be from tiertime - nor will I reccoment it to anyone else.

Meanwhile - did anyone try to print gcode from other silecers? What setting will you recommend for up2plus?

Re: Up Plus stops printing

Posted: Mon May 13, 2019 4:22 pm
by Psevis
I had the same problem. It was solved when I changed the power supply. I believe the old one was unable to handle the intensity during printing and made the printing to stop.
If you can, try another power supply and see if the problem is solved.