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24hr Support response non-existant

Posted: Fri Sep 01, 2017 11:30 pm
by brunningm
So, Does anyone know a better way to contact the support team?

I've got two tickets regarding a couple of issues. Once hasn't been looked at in a week, the other 3 days.

The website advertises 24hrs.

Re: 24hr Support response non-existant

Posted: Sun Sep 03, 2017 12:22 pm
by Tiertime-Joseph
Hello,

Thank you for your patience. Could you please forward your ticket information to my email: joseph.guo@tiertime.net. I will follow up your case, and find out what caused the slow response.

Joseph