24hr Support response non-existant

Talk about anything.
Post Reply
brunningm
Posts: 210
Joined: Fri Jul 21, 2017 9:44 am

24hr Support response non-existant

Post by brunningm » Fri Sep 01, 2017 11:30 pm

So, Does anyone know a better way to contact the support team?

I've got two tickets regarding a couple of issues. Once hasn't been looked at in a week, the other 3 days.

The website advertises 24hrs.

Tiertime-Joseph
Posts: 155
Joined: Mon Aug 27, 2012 3:45 am

Re: 24hr Support response non-existant

Post by Tiertime-Joseph » Sun Sep 03, 2017 12:22 pm

Hello,

Thank you for your patience. Could you please forward your ticket information to my email: joseph.guo@tiertime.net. I will follow up your case, and find out what caused the slow response.

Joseph

Post Reply