Search found 35 matches

by Tiertime_Ocean
Tue Apr 09, 2019 8:54 am
Forum: UP Plus
Topic: Up Plus stops printing
Replies: 16
Views: 6099

Re: Up Plus stops printing

Dear Customer,

Please share your UP Studio version and printer SN with us.
Thank you very much.
by Tiertime_Ocean
Tue Apr 09, 2019 7:10 am
Forum: Cetus
Topic: Up Studio no longer sees Mk II usb connected
Replies: 7
Views: 1748

Re: Up Studio no longer sees Mk II usb connected

Dear Customer,

Which UP Studio version you use?
Please check the computer device manager to see if there is a missing software driver.
by Tiertime_Ocean
Tue Apr 09, 2019 6:57 am
Forum: Cetus
Topic: Mk II upgrade path?
Replies: 2
Views: 1028

Re: Mk II upgrade path?

Yes, we have update kit and you can buy it from our website in next 2 weeks.
https://shop.tiertime.com/
by Tiertime_Ocean
Mon Apr 08, 2019 6:10 am
Forum: General Discussion
Topic: Material Profile is not changed at all
Replies: 1
Views: 717

Re: Material Profile is not changed at all

Dear Customer,

Bed temperature:
ABS/ABS+: 90°C;
PLA: 50°C;
TPU: 40°C;
Before you use old version and it's working fine?
by Tiertime_Ocean
Mon Apr 08, 2019 5:35 am
Forum: UP mini
Topic: What abs to buy for UP mini
Replies: 1
Views: 1087

Re: What abs to buy for UP mini

Dear Customer,

You can buy abs from below link:
https://shop.tiertime.com/product/up-fila/
by Tiertime_Ocean
Wed Apr 03, 2019 10:17 am
Forum: UP mini
Topic: Help, my Mini stops mid-print
Replies: 8
Views: 3009

Re: Help, my Mini stops mid-print

Dear Customer,

Please share your printer type, SN and UP Studio version with us.
Thanks.
by Tiertime_Ocean
Wed Apr 03, 2019 10:11 am
Forum: UP Software
Topic: Wall thickness walk around
Replies: 2
Views: 1091

Re: Wall thickness walk around

A slicing error message appears.
Please add threshold angle:
https://drive.google.com/file/d/1rEKsxK ... 60YhE/view
by Tiertime_Ocean
Tue Apr 02, 2019 9:00 am
Forum: General Discussion
Topic: How To Fix connection failed with error 651 with Netgear Routers?
Replies: 7
Views: 1731

Re: How To Fix connection failed with error 651 with Netgear Routers?

Dear Customer,

Please share error screenshot and SW version and printer type with us.
Thanks.
by Tiertime_Ocean
Fri Mar 29, 2019 5:52 am
Forum: UP Software
Topic: UP Studio 2.6.20.627
Replies: 13
Views: 2513

Re: UP Studio 2.6.20.627

Dear Customer,

Please download UP_Studio_x64_2.2.58.62 Beta and have a trial.
https://www.tiertime.com/downloads/software-archive/
by Tiertime_Ocean
Fri Mar 29, 2019 4:24 am
Forum: Cetus
Topic: Z Axis Extension Kit
Replies: 2
Views: 1149

Re: Z Axis Extension Kit

Dear Customer,

Now it's available on website.
https://shop.tiertime.com/product/cetus ... ina-stock/
Thank you for your feedback.
by Tiertime_Ocean
Thu Mar 28, 2019 3:17 am
Forum: UP Software
Topic: UP Studio 2.6.20.627
Replies: 13
Views: 2513

Re: UP Studio 2.6.20.627

Dear Customer,

Please check Fusion 360 version update or not?
Maybe Fusion 360 update and get this result.
If the model is STL format and it can transfer to UP Studio.
by Tiertime_Ocean
Tue Mar 26, 2019 10:47 am
Forum: UP Software
Topic: New spool weight keeps going to 0
Replies: 3
Views: 2353

Re: New spool weight keeps going to 0

Dear Customer, There are 2 ways add filament weight. #1.Via UP Studio Step 1: Click Maintenance Step 2: Select Weight Step 3: Select Close Please refer picture: #1.jpg #2.Via Touch Screen Step 1: Click Material Step 2: Select + Step 3: Select Back Please refer picture: #2 Step 1.jpg #2 Step2&3.j...
by Tiertime_Ocean
Tue Mar 26, 2019 9:45 am
Forum: UP300
Topic: No function anymore after update 300_1.4.7_update
Replies: 3
Views: 1498

Re: No function anymore after update 300_1.4.7_update

Dear Customer,

Please insert USB driver and update SW again when you see symbol.
Please downgrade if update SW can't fix the fault.
Please contact me if you have any problems.
Thanks.
by Tiertime_Ocean
Fri Mar 08, 2019 6:21 am
Forum: UP mini 2 ES
Topic: WiFi network doesn't show
Replies: 6
Views: 1485

Re: WiFi network doesn't show

Dear Customer, Please connect 3D printer to 3 grid signal router and then connect the computer to this router. Open UP Studio and you can connect computer to 3D printer via WiFi. Please place 3D printer near router if you can't search 3 grid signal WiFi. And also you can connect 3D printer to router...
by Tiertime_Ocean
Wed Mar 06, 2019 6:49 am
Forum: General Discussion
Topic: Downgrade to Studio 2.4?
Replies: 3
Views: 1498

Re: Downgrade to Studio 2.4?

Dear Customer, Please connect 3D printer to 3 grid signal router and then connect the computer to this router. Open UP Studio and you can connect computer to 3D printer via WiFi. Please place 3D printer near router if you can't search 3 grid signal WiFi. And also you can connect 3D printer to router...