Search found 101 matches

by TiertimeBrook
Thu Jan 03, 2019 1:37 am
Forum: UP BOX & UP BOX+
Topic: PLA extruder for UP BOX+
Replies: 2
Views: 1887

Re: PLA extruder for UP BOX+

Appreciated for sharing the experiences for us!
by TiertimeBrook
Thu Jan 03, 2019 1:29 am
Forum: X5
Topic: X5 UK ETA?
Replies: 5
Views: 2947

Re: X5 UK ETA?

Hi Owen,

Sorry for your waitting ,according to the marketing plan from sales department, X5 maybe still need 2 or 3 months to get into market,the printer not been cancelled just delayed due to various reasons.
So you can adjust your purchase plan according to the time.

Best Regards
Brook
by TiertimeBrook
Wed Jan 02, 2019 1:05 am
Forum: UP Software
Topic: up studio installation error
Replies: 16
Views: 5546

Re: up studio installation error

Hi Craig,

Thank you for the updates, The additional accessories will be released soon ,Keep focused on the notice from our official webiste.


Regards
Brook
by TiertimeBrook
Sat Dec 29, 2018 1:26 am
Forum: General Discussion
Topic: not buying a cetus, for now
Replies: 5
Views: 2071

Re: not buying a cetus, for now

Hello , We didnt set a all in price due to the different shipping fees rate to various countries, and also by adding shipping fee, customers can choose their shipping way according to their conditions, fast ways or economic ways, Brexit will not affect the shipping inside Europe that shouldnt be wor...
by TiertimeBrook
Sat Dec 29, 2018 1:20 am
Forum: UP300
Topic: printing pla
Replies: 8
Views: 2048

Re: printing pla

Hello,
We do use same hotend on UP300 as UP BOX ,That is normal.
Did the material was setted to PLA before the printing? We did lots of tests on UP300,it can print with PLA perfectly, Please check if there are some wrong settings on material type.

We will keep following up on this issue.
by TiertimeBrook
Sat Dec 29, 2018 1:07 am
Forum: UP Software
Topic: Create Filament Profile in the UP Studio
Replies: 9
Views: 4347

Re: Create Filament Profile in the UP Studio

Hi Jason,

Here are the detailed description for this tool for your reference.

https://www.tiertime.com/material-profile-manager/

Regards
Brook
by TiertimeBrook
Fri Dec 28, 2018 1:26 am
Forum: UP Software
Topic: [Bug Report] Slicing error on specific file
Replies: 2
Views: 1288

Re: [Bug Report] Slicing error on specific file

Hi BigE,

Thanks for your report on the BUG, I will let our software department know about it and try to fix.


Regards
Brook
by TiertimeBrook
Fri Dec 28, 2018 1:21 am
Forum: UP Software
Topic: up studio installation error
Replies: 16
Views: 5546

Re: up studio installation error

@cks

Have you tried the latest version v2.5.32.461,
try it from this page.

https://www.tiertime.com/downloads/software/
by TiertimeBrook
Fri Dec 28, 2018 1:10 am
Forum: New Uppers
Topic: Hello from Mexico City
Replies: 6
Views: 1836

Re: Hello from Mexico City

Hi,Tilo, You need more printing experiences, and make sure you have made all the setting correctly,Like the material type, nozzle height, leveling etc. Try to clean the clogged nozzle, when remove the prints from the build plate by scraper, You'd better first take out the plate first and not keep it...
by TiertimeBrook
Wed Dec 26, 2018 2:13 am
Forum: UP300
Topic: printing on glass
Replies: 3
Views: 1469

Re: printing on glass

Hello , Have you updated the software to the latest version? We will make more test on the data failed issues with selecting NO Raft model. Any news will keep you noticed, And we only provide perf board option for UP 300,It is compatible for perf board and glass board, You dont need make any change ...
by TiertimeBrook
Wed Dec 26, 2018 1:37 am
Forum: UP300
Topic: Abnormal number of filament feed failures on UP300
Replies: 8
Views: 2336

Re: Abnormal number of filament feed failures on UP300

Hello David,

Our engineers are working on this issues now because we received some same cases with yours,
After we got officially solutions, We will got you informed.


Regards
Brook
by TiertimeBrook
Wed Dec 26, 2018 1:30 am
Forum: UP Software
Topic: print programme not opening
Replies: 1
Views: 826

Re: print programme not opening

Hello
Have you tried delet or romove the older program thorough-paced by some 3rd party tools or software and then intall the software again?

Brook
by TiertimeBrook
Wed Dec 26, 2018 1:25 am
Forum: UP mini
Topic: Help needed
Replies: 1
Views: 2266

Re: Help needed

Hello ,
The piece A has bent on your printer, It should be a flat piece,The detection will done when the piece A touched the screw (B in follow attachment),
That is why your got the detection problem.try to adjust it manually.
by TiertimeBrook
Wed Dec 26, 2018 1:07 am
Forum: UP BOX & UP BOX+
Topic: UP Box + - motors stopped working
Replies: 1
Views: 1666

Re: UP Box + - motors stopped working

Hello First cut off the power , and then move the build plate downwards to check if it can move smoothly without resistance and can hit the limited switch on the bottom, usually it happened by the movement of the z axis got stucked by the extruder cable ,try to tidy the cable to make sure the build ...
by TiertimeBrook
Tue Dec 25, 2018 2:36 am
Forum: UP300
Topic: Upgrades and Firmware revisions we'd like for the UP300
Replies: 22
Views: 5768

Re: Upgrades and Firmware revisions we'd like for the UP300

Hello Owen,

Thanks for your kindly suggestion, I will report the suggestions to software department for their reference.

Best Regards
Brook
by TiertimeBrook
Tue Dec 25, 2018 1:18 am
Forum: UP mini 2
Topic: How to change filament?
Replies: 4
Views: 2461

Re: How to change filament?

when got message"almost out of material" you need reset the material weight ,you can choose 0.5kg or 1 kg for a new spool, The printer cannot change the material like from ABS to PLA during the printing, because when imported the model, the parameters of the model are fixed like the layer, material ...
by TiertimeBrook
Tue Dec 25, 2018 1:10 am
Forum: New Uppers
Topic: Hello from Mexico City
Replies: 6
Views: 1836

Re: Hello from Mexico City

Welcome to join the community!

Brook
by TiertimeBrook
Tue Dec 25, 2018 1:09 am
Forum: New Uppers
Topic: Hello from Mexico City
Replies: 6
Views: 1836

Re: Hello from Mexico City

Welcome to join the community!

Brook
by TiertimeBrook
Tue Dec 25, 2018 1:07 am
Forum: Cetus
Topic: First 3 layers are thicker
Replies: 6
Views: 2654

Re: First 3 layers are thicker

Hello,
You can choose the NO Raft model in printing setting.
by TiertimeBrook
Thu Dec 20, 2018 1:55 am
Forum: UP mini 2
Topic: How to change filament?
Replies: 4
Views: 2461

Re: How to change filament?

Hello, You can just do it in a simply way, cut the current filament and leave a short of it on the extruder, and then put the new filament when the old material reaching run out ,push the new material by hand to keep the printing continues when the new material goes into the extruder tube,then the n...