Hello
First upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.

Regards
Brook

Hello
First let the customer upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.

Hello
I think the problem is on the stl file itself, If you try another file if the issue will still exist?

Hello First please try to upgrade the touchscreen program to the latest version. here is the guidance on how to upgrade , https://www.tiertime.com/touchscreen-upgrade-program/ the datas sending failed error usually can be removed by upgrading the touchscreen program. Please try that. By the way , Th...

Hello
There should be a SD card inserted in the slot.If there is no SD card, then that is the reason caused the problem, Check if the SD card was fall out in somewhere inside the printer box or anywhere? Or use another SD card insert to the slot to solve the error.

Regards
Brook

Hello
We have fixed the error ,Now you can visit the site with Firefox browser.

Regards
Brook

Hi Owen,

Thank you for finding this BUG, I will report to software developing department and they will try to fix that .

Regards
Brook

We tested with the LAN network connection sucessfully , and will waitting here to see others sharing the experences.

Hi David,

The upgradation of UP300 is still under developing , It will be a long time before released, and the timeline is not confirmed yet.

we will make announcements if any upgrades near the releasing.

Regards
Brook

Hello
You can first take off the nozzle ,and then start heating, and then use the cleaning tool or some thin metal wire to push the melt materials inside ,and they will be pushed to the gear, and you clean up the gear later.

Try to check the heated plate cable connection with the mainboard or reinsert it from mainboard ,sometimes the bad connection may caused the overheating.

Hi
Do you in a school network surrounding?

Thank you,We will take this in consideration.

Hello
Try reset and adjust the nozzle height manually before your first printing with the new extruder ,because the nozzle height will change after you replaced the extruder .


Regards
Brook

Hi David,

Any Bugs you found from Up studio software you can just state them here, And We will let the software developers know the bugs.


Regards
Brook

Hi
The model can be scaled or fliped,and you can also edit the supports by supports editor, you can check the menu icon in the right part of the software interface to find more options

Regards
Brook

@CanopeDTGrandEst

Check if the current nozzle height is 0 , if it is 0, then all the models you import in will be "out of bounds"
try reset and save the nozzle height to solve that.

Hi Tilo

Good luck and wish you a happy new year !


Brook

Hello

Try manully set the nozzle height to a 0.1mm(a4 paper thickness) before your printing and ensure you print with a raft.

Brook

Hi
We suggest users to print with raft for a better print result,
after several times printing, the plate maybe not leveling perfectly due to the scraps left on the surface, with a raft can make the first layer well leveled and to make the model more flat.
So a raft it important for the prints

Brook