Search found 101 matches

by TiertimeBrook
Fri Jan 25, 2019 12:54 am
Forum: UP300
Topic: ERROR: Data transfer failure (6): Failed to send cmd to printer
Replies: 2
Views: 1387

Re: ERROR: Data transfer failure (6): Failed to send cmd to printer

Hello
First upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.

Regards
Brook
by TiertimeBrook
Fri Jan 25, 2019 12:53 am
Forum: UP300
Topic: ERROR: Data transfer failure (6): Failed to send cmd to printer
Replies: 1
Views: 1173

Re: ERROR: Data transfer failure (6): Failed to send cmd to printer

Hello
First let the customer upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.
by TiertimeBrook
Fri Jan 25, 2019 12:49 am
Forum: UP Software
Topic: STLs floating/hovering 0.8mm above ground
Replies: 6
Views: 1848

Re: STLs floating/hovering 0.8mm above ground

Hello
I think the problem is on the stl file itself, If you try another file if the issue will still exist?
by TiertimeBrook
Fri Jan 25, 2019 12:44 am
Forum: UP mini 2 ES
Topic: ERROR: Data transfert failure (6): Failed to send cmd to printer
Replies: 3
Views: 1419

Re: ERROR: Data transfert failure (6): Failed to send cmd to printer

Hello First please try to upgrade the touchscreen program to the latest version. here is the guidance on how to upgrade , https://www.tiertime.com/touchscreen-upgrade-program/ the datas sending failed error usually can be removed by upgrading the touchscreen program. Please try that. By the way , Th...
by TiertimeBrook
Fri Jan 18, 2019 3:27 am
Forum: UP mini 2 ES
Topic: ERROR: Data transfert failure (6): Failed to send cmd to printer
Replies: 3
Views: 1419

Re: ERROR: Data transfert failure (6): Failed to send cmd to printer

Hello
There should be a SD card inserted in the slot.If there is no SD card, then that is the reason caused the problem, Check if the SD card was fall out in somewhere inside the printer box or anywhere? Or use another SD card insert to the slot to solve the error.

Regards
Brook
by TiertimeBrook
Mon Jan 14, 2019 5:10 am
Forum: General Discussion
Topic: https://shop.tiertime.com/ Down?
Replies: 4
Views: 1416

Re: https://shop.tiertime.com/ Down?

Hello
We have fixed the error ,Now you can visit the site with Firefox browser.

Regards
Brook
by TiertimeBrook
Mon Jan 14, 2019 1:52 am
Forum: UP Software
Topic: [FEATURE REQUEST] Copy Part Pattern Control
Replies: 1
Views: 950

Re: [FEATURE REQUEST] Copy Part Pattern Control

Hi Owen,

Thank you for finding this BUG, I will report to software developing department and they will try to fix that .

Regards
Brook
by TiertimeBrook
Mon Jan 14, 2019 1:35 am
Forum: UP300
Topic: Anyone useing a wired Newtork connection / LAN
Replies: 4
Views: 1537

Re: Anyone useing a wired Newtork connection / LAN

We tested with the LAN network connection sucessfully , and will waitting here to see others sharing the experences.
by TiertimeBrook
Mon Jan 14, 2019 1:33 am
Forum: UP300
Topic: Is there a timeline for upgrades?
Replies: 2
Views: 1575

Re: Is there a timeline for upgrades?

Hi David,

The upgradation of UP300 is still under developing , It will be a long time before released, and the timeline is not confirmed yet.

we will make announcements if any upgrades near the releasing.

Regards
Brook
by TiertimeBrook
Thu Jan 10, 2019 6:01 am
Forum: New Uppers
Topic: Mini 2 acts like extruder is cloged
Replies: 2
Views: 1731

Re: Mini 2 acts like extruder is cloged

Hello
You can first take off the nozzle ,and then start heating, and then use the cleaning tool or some thin metal wire to push the melt materials inside ,and they will be pushed to the gear, and you clean up the gear later.
by TiertimeBrook
Thu Jan 10, 2019 5:57 am
Forum: UP mini 2
Topic: Overheating Regularly!
Replies: 2
Views: 1941

Re: Overheating Regularly!

Try to check the heated plate cable connection with the mainboard or reinsert it from mainboard ,sometimes the bad connection may caused the overheating.
by TiertimeBrook
Tue Jan 08, 2019 1:57 am
Forum: UP Software
Topic: Proxy server options are not working in new version
Replies: 1
Views: 795

Re: Proxy server options are not working in new version

Hi
Do you in a school network surrounding?
by TiertimeBrook
Tue Jan 08, 2019 1:46 am
Forum: UP mini 2
Topic: [Feature Request] UP Mini2 PLA extruder
Replies: 1
Views: 1414

Re: [Feature Request] UP Mini2 PLA extruder

Thank you,We will take this in consideration.
by TiertimeBrook
Tue Jan 08, 2019 1:42 am
Forum: UP BOX & UP BOX+
Topic: Print Bed Calibration
Replies: 1
Views: 1374

Re: Print Bed Calibration

Hello
Try reset and adjust the nozzle height manually before your first printing with the new extruder ,because the nozzle height will change after you replaced the extruder .


Regards
Brook
by TiertimeBrook
Tue Jan 08, 2019 1:39 am
Forum: UP300
Topic: Beta changes.
Replies: 1
Views: 1228

Re: Beta changes.

Hi David,

Any Bugs you found from Up studio software you can just state them here, And We will let the software developers know the bugs.


Regards
Brook
by TiertimeBrook
Tue Jan 08, 2019 1:32 am
Forum: UP mini 2
Topic: Printing spares?
Replies: 4
Views: 1680

Re: Printing spares?

Hi
The model can be scaled or fliped,and you can also edit the supports by supports editor, you can check the menu icon in the right part of the software interface to find more options

Regards
Brook
by TiertimeBrook
Tue Jan 08, 2019 1:16 am
Forum: New Uppers
Topic: Hi, and please help!
Replies: 6
Views: 3736

Re: Hi, and please help!

@CanopeDTGrandEst

Check if the current nozzle height is 0 , if it is 0, then all the models you import in will be "out of bounds"
try reset and save the nozzle height to solve that.
by TiertimeBrook
Tue Jan 08, 2019 1:13 am
Forum: New Uppers
Topic: Hello from Mexico City
Replies: 6
Views: 1829

Re: Hello from Mexico City

Hi Tilo

Good luck and wish you a happy new year !


Brook
by TiertimeBrook
Mon Jan 07, 2019 1:15 am
Forum: New Uppers
Topic: Welcome to 2019!
Replies: 1
Views: 909

Re: Welcome to 2019!

Hello

Try manully set the nozzle height to a 0.1mm(a4 paper thickness) before your printing and ensure you print with a raft.

Brook
by TiertimeBrook
Thu Jan 03, 2019 1:46 am
Forum: UP mini 2 ES
Topic: I can’t get even a flat model to print without a raft
Replies: 2
Views: 1552

Re: I can’t get even a flat model to print without a raft

Hi
We suggest users to print with raft for a better print result,
after several times printing, the plate maybe not leveling perfectly due to the scraps left on the surface, with a raft can make the first layer well leveled and to make the model more flat.
So a raft it important for the prints

Brook