Search found 35 matches

by Tiertime_Ocean
Fri May 10, 2019 7:49 am
Forum: UP Plus
Topic: Print Number Limitation
Replies: 9
Views: 7014

Re: Print Number Limitation

Dear Customer,

Please send your UP mini 2 fault, SN and address to support@tiertime.com.
Maybe the CPU is fault and need replace.
by Tiertime_Ocean
Thu May 09, 2019 4:09 am
Forum: UP300
Topic: Clear all history
Replies: 4
Views: 459

Re: Clear all history

Dear Customer,

UP 300 is 3D printer so can't recognized as memory when connect to computer.
You can send task to UP 300 via UP Studio.
Please refer UP 300 user manual.
https://www.tiertime.com/user-manuals
Please feel free to contact us if you have any problems. support@tiertime.com
Thanks.
by Tiertime_Ocean
Thu May 09, 2019 3:57 am
Forum: Cetus
Topic: About to toss my printer in the garbage. :(
Replies: 3
Views: 463

Re: About to toss my printer in the garbage. :(

Dear Customer,

Please share your MKII SN with us. And we check it's in warranty or not?
We will dispatch a new extruder for you if it's in warranty.
And also you can contact us by Email: support@tiertime.com
Please feel free to contact us if you have any problems.
Thanks.
by Tiertime_Ocean
Mon May 06, 2019 1:45 am
Forum: UP mini 2 ES
Topic: ERROR: TASK File: Build Volume NOT match (1004.1004.1004.3105.3105)
Replies: 2
Views: 486

Re: ERROR: TASK File: Build Volume NOT match (1004.1004.1004.3105.3105)

Dear Customer,

1004 error: TASK file is over limit, please zoom out.
3105 error: Please keep 3D printer connect to computer successfully.
Please feel free to contact us if you have any problems.
Thanks.
by Tiertime_Ocean
Mon Apr 29, 2019 6:30 am
Forum: UP BOX & UP BOX+
Topic: Nozzle Heater
Replies: 1
Views: 381

Re: Nozzle Heater

Dear Customer, Sorry for any misunderstanding due to any words on our global shop, but we had made emphasized on both Accessory title and Description as well as you click the link as attached screenshots showing. Following link for PLA and TPU nozzle heater, please check: https://shop.tiertime.com/p...
by Tiertime_Ocean
Sun Apr 28, 2019 7:41 am
Forum: UP Software
Topic: UP Studio Crash
Replies: 2
Views: 830

Re: UP Studio Crash

Dear Customer,

Please install driver 64-bit.
Maybe 64-bit driver can't install successfully, please install 32-bit. The reason is Win10 update.
Driver download link:
https://www.tiertime.com/downloads/software/
Please send Email to us if you have any problems. Thanks.
support@tiertime.com
by Tiertime_Ocean
Thu Apr 25, 2019 3:49 am
Forum: General Discussion
Topic: How To Fix connection failed with error 651 with Netgear Routers?
Replies: 7
Views: 1097

Re: How To Fix connection failed with error 651 with Netgear Routers?

Dear Customer,

Please send screenshot or video to support@tiertime.com.
And then we analysis it ASAP.
Thanks.
by Tiertime_Ocean
Thu Apr 25, 2019 3:44 am
Forum: UP Plus
Topic: Up Plus stops printing
Replies: 16
Views: 5109

Re: Up Plus stops printing

Dear Customer,

Please use old UP Studio.
Previous UP Studio download link:
https://www.tiertime.com/downloads/software-archive/
Please contact us if you have any problems.
Thanks.
by Tiertime_Ocean
Wed Apr 24, 2019 9:55 am
Forum: UP mini 2
Topic: possible to change layer height during print
Replies: 3
Views: 527

Re: possible to change layer height during print

Dear Customer,

You can't change layer height during printing.
Because print file already send to printer at this time.
Please contact us if you have any problems.Thanks.
support@tiertime.com
by Tiertime_Ocean
Wed Apr 24, 2019 9:31 am
Forum: UP mini
Topic: Help, my Mini stops mid-print
Replies: 5
Views: 1315

Re: Help, my Mini stops mid-print

Dear Customer, During printing the UP mini stops without extruding and without moving at all. Before update to V2.6.20.627, it's working fine? If it's working fine, please use old version. Previous UP Studio download link: https://www.tiertime.com/downloads/software-archive/ Realy hot Steppers (X, Y...
by Tiertime_Ocean
Tue Apr 23, 2019 3:34 am
Forum: UP mini 2
Topic: up mini 2 cannot print the ABS it came with
Replies: 6
Views: 588

Re: up mini 2 cannot print the ABS it came with

Dear Customer,

We received your Email from support@tiertime.com, we will solve it ASAP.
by Tiertime_Ocean
Mon Apr 22, 2019 6:41 am
Forum: UP mini 2
Topic: up mini 2 cannot print the ABS it came with
Replies: 6
Views: 588

Re: up mini 2 cannot print the ABS it came with

Dear Customer,

I have a trial like you said use ABS filament print on UP mini 2. And it's working fine.
Please switch off preheat.
And please close air flow adjustment knob.
Please send Email to us if you can't print ABS filament successfully.
support@tiertime.com or ocean.sun@tiertime.net
Thanks.
by Tiertime_Ocean
Thu Apr 18, 2019 11:05 am
Forum: UP mini 2
Topic: Rapid movement to start point, not achieved. Failing Prints
Replies: 2
Views: 372

Re: Rapid movement to start point, not achieved. Failing Prints

Dear Customer,

Which version of UP Studio you use?
Before it's working fine?
Please use old UP Studio and have a trial.
Previous UP Studio download link:
https://www.tiertime.com/downloads/software-archive/
by Tiertime_Ocean
Thu Apr 18, 2019 11:00 am
Forum: UP300
Topic: Seems to lose calibration info
Replies: 1
Views: 296

Re: Seems to lose calibration info

Dear Customer,

Could you send the video to support@tiertime.com?
And then we analysis and support you ASAP.
Thanks.
by Tiertime_Ocean
Tue Apr 16, 2019 8:39 am
Forum: UP Plus
Topic: Up Plus stops printing
Replies: 16
Views: 5109

Re: Up Plus stops printing

Dear Customer,

What's problem you meet?
by Tiertime_Ocean
Tue Apr 16, 2019 8:34 am
Forum: UP mini 2 ES
Topic: Problems with brand new Up Mini 2 ES
Replies: 1
Views: 316

Re: Problems with brand new Up Mini 2 ES

Dear Customer, Please download and install UP Studio and then register the account. Connect the UP mini 2 ES to computer via USB cable and you can activate. Please contact us if you have any problems. And also you can send Email to support@tiertime.com UP Studio download link: https://www.tiertime.c...
by Tiertime_Ocean
Mon Apr 15, 2019 9:47 am
Forum: UP BOX & UP BOX+
Topic: filament not feeding on print
Replies: 3
Views: 1691

Re: filament not feeding on print

Dear Customer, Before update the UP Studio and it's working fine? If it's working fine and please use old version UP Studio. Maybe V2.6.20.627 not compatible very well with your printer. Previous UP Studio download link: https://www.tiertime.com/downloads/software-archive/ Please contact us if you h...
by Tiertime_Ocean
Fri Apr 12, 2019 3:57 am
Forum: Cetus
Topic: Stl files of Cetus3d mkiii download location
Replies: 2
Views: 879

Re: Stl files of Cetus3d mkiii download location

Dear Customer,

Please share picture of MK2 3D printer file you want with us.
And then we find it for you.
by Tiertime_Ocean
Thu Apr 11, 2019 10:53 am
Forum: UP Software
Topic: Installation problem UP Studio
Replies: 4
Views: 1605

Re: Installation problem UP Studio

Dear Customer,

Please check task manger if the driver is normal?
Please download and install driver if it's abnormal.
https://www.tiertime.com/downloads/software/
by Tiertime_Ocean
Thu Apr 11, 2019 10:46 am
Forum: Other 3D Printing Topics
Topic: Software - Red parts
Replies: 7
Views: 6456

Re: Software - Red parts

Dear Customer,

I'm sorry than we don't have android version.