Search found 92 matches

by TiertimeBrook
Thu Jan 31, 2019 2:35 am
Forum: UP BOX & UP BOX+
Topic: Platform Too Hot / Nozzle Too Cold Errors - FIXED.
Replies: 2
Views: 164

Re: Platform Too Hot / Nozzle Too Cold Errors - FIXED.

Thanks for sharing the experiences,That is really helpful.

Regards
Brook
by TiertimeBrook
Thu Jan 31, 2019 2:31 am
Forum: UP BOX & UP BOX+
Topic: Cant initialize
Replies: 2
Views: 1668

Re: Cant initialize

Hello This issue usually caused by the limit switch got stucked and made the initialization can not goes smoothly, Mostly happened on the z axis limit switch when the platform move down, To solve the issue, First turn off the printer and check if the platform can moves normally up and down by manual...
by TiertimeBrook
Tue Jan 29, 2019 12:43 am
Forum: UP300
Topic: Serious problems with infill bonding.
Replies: 1
Views: 114

Re: Serious problems with infill bonding.

Hi David
Please test a wider extrusion width above 0.6mm ,The infill will be much better.
by TiertimeBrook
Mon Jan 28, 2019 2:13 am
Forum: UP Software
Topic: Serious infill bug in recent versions..
Replies: 3
Views: 198

Re: Serious infill bug in recent versions..

Hi David,

You can test a wider extrusion width more than 0.6mm or 0.7mm, to see if the gap can be infilled fully.
We will try to do some tutorial on the extrusion width setting in short future,

Brook
by TiertimeBrook
Mon Jan 28, 2019 1:02 am
Forum: UP BOX & UP BOX+
Topic: heater in extruder
Replies: 1
Views: 444

Re: heater in extruder

The running voltage is 24V ,and the heater can reach up to 300 degree celsius
Search the part no.,BC0126 on tiertime onlise shop for the heater.
by TiertimeBrook
Mon Jan 28, 2019 12:47 am
Forum: UP300
Topic: Subscribing to a "forum".
Replies: 2
Views: 150

Re: Subscribing to a "forum".

Hi David,

That is a good suggestion, We will check if our IT deparment can achieve that.


Brook
by TiertimeBrook
Mon Jan 28, 2019 12:36 am
Forum: UP BOX & UP BOX+
Topic: magnetic build plates
Replies: 2
Views: 167

Re: magnetic build plates

Not tested with the magnetic build plate,
But if you can install one, Just adjust the nozzle height manually
by TiertimeBrook
Mon Jan 28, 2019 12:34 am
Forum: UP BOX & UP BOX+
Topic: my up box can't initialize and beeping continuously
Replies: 5
Views: 2636

Re: my up box can't initialize and beeping continuously

@all
Turn off the printer, then move up the platform by manual ,
Check if the platform pressed the limit switch ,
Then try power on and initialize again ,Usually the error can be remove.
by TiertimeBrook
Fri Jan 25, 2019 1:13 am
Forum: UP mini 2
Topic: Heater always on
Replies: 1
Views: 347

Re: Heater always on

Hi
It seems like the mainboard broken which caused the heater cannot be controlled ,Please contact support@tiertime.com for further solution
by TiertimeBrook
Fri Jan 25, 2019 1:02 am
Forum: UP mini 2
Topic: Extruder Heat Shield Disintegrated
Replies: 1
Views: 368

Re: Extruder Heat Shield Disintegrated

If you need printable part UP3 file,Please contact support@tiertime.com to get you helped,
by TiertimeBrook
Fri Jan 25, 2019 12:59 am
Forum: UP Software
Topic: Up Studio with Cura or Craftware?
Replies: 1
Views: 274

Re: Up Studio with Cura or Craftware?

We will waitting for anyone else's sharing cause I dont have much experiences working with 3rd party softwares, So sorry to cannot provide assistance
by TiertimeBrook
Fri Jan 25, 2019 12:54 am
Forum: UP300
Topic: ERROR: Data transfer failure (6): Failed to send cmd to printer
Replies: 2
Views: 127

Re: ERROR: Data transfer failure (6): Failed to send cmd to printer

Hello
First upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.

Regards
Brook
by TiertimeBrook
Fri Jan 25, 2019 12:53 am
Forum: UP300
Topic: ERROR: Data transfer failure (6): Failed to send cmd to printer
Replies: 1
Views: 82

Re: ERROR: Data transfer failure (6): Failed to send cmd to printer

Hello
First let the customer upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.
by TiertimeBrook
Fri Jan 25, 2019 12:49 am
Forum: UP Software
Topic: STLs floating/hovering 0.8mm above ground
Replies: 5
Views: 589

Re: STLs floating/hovering 0.8mm above ground

Hello
I think the problem is on the stl file itself, If you try another file if the issue will still exist?
by TiertimeBrook
Fri Jan 25, 2019 12:44 am
Forum: UP mini 2 ES
Topic: ERROR: Data transfert failure (6): Failed to send cmd to printer
Replies: 3
Views: 172

Re: ERROR: Data transfert failure (6): Failed to send cmd to printer

Hello First please try to upgrade the touchscreen program to the latest version. here is the guidance on how to upgrade , https://www.tiertime.com/touchscreen-upgrade-program/ the datas sending failed error usually can be removed by upgrading the touchscreen program. Please try that. By the way , Th...
by TiertimeBrook
Fri Jan 18, 2019 3:27 am
Forum: UP mini 2 ES
Topic: ERROR: Data transfert failure (6): Failed to send cmd to printer
Replies: 3
Views: 172

Re: ERROR: Data transfert failure (6): Failed to send cmd to printer

Hello
There should be a SD card inserted in the slot.If there is no SD card, then that is the reason caused the problem, Check if the SD card was fall out in somewhere inside the printer box or anywhere? Or use another SD card insert to the slot to solve the error.

Regards
Brook
by TiertimeBrook
Mon Jan 14, 2019 5:10 am
Forum: General Discussion
Topic: https://shop.tiertime.com/ Down?
Replies: 4
Views: 395

Re: https://shop.tiertime.com/ Down?

Hello
We have fixed the error ,Now you can visit the site with Firefox browser.

Regards
Brook
by TiertimeBrook
Mon Jan 14, 2019 1:52 am
Forum: UP Software
Topic: [FEATURE REQUEST] Copy Part Pattern Control
Replies: 1
Views: 246

Re: [FEATURE REQUEST] Copy Part Pattern Control

Hi Owen,

Thank you for finding this BUG, I will report to software developing department and they will try to fix that .

Regards
Brook
by TiertimeBrook
Mon Jan 14, 2019 1:35 am
Forum: UP300
Topic: Anyone useing a wired Newtork connection / LAN
Replies: 4
Views: 240

Re: Anyone useing a wired Newtork connection / LAN

We tested with the LAN network connection sucessfully , and will waitting here to see others sharing the experences.
by TiertimeBrook
Mon Jan 14, 2019 1:33 am
Forum: UP300
Topic: Is there a timeline for upgrades?
Replies: 2
Views: 538

Re: Is there a timeline for upgrades?

Hi David,

The upgradation of UP300 is still under developing , It will be a long time before released, and the timeline is not confirmed yet.

we will make announcements if any upgrades near the releasing.

Regards
Brook