Search found 97 matches

by TiertimeBrook
Thu Mar 28, 2019 1:07 am
Forum: General Discussion
Topic: trying to order MK3, anyone knows coupon? thanks
Replies: 1
Views: 273

Re: trying to order MK3, anyone knows coupon? thanks

Hello
Start a online chat with tiertime sales team, They will help you .
by TiertimeBrook
Wed Mar 27, 2019 3:10 am
Forum: General Discussion
Topic: PLA supports - not breaking away
Replies: 1
Views: 166

Re: PLA supports - not breaking away

Hi David

The issue maybe related with the material tempertature has different requirment compared with the tiertime filament,
You can try to lower the material temperature in a range of 5- 10degree by adding a customized material to test the result if can be better

Regards
Brook
by TiertimeBrook
Tue Mar 12, 2019 12:49 am
Forum: New Uppers
Topic: Hioh All
Replies: 3
Views: 649

Re: Hioh All

HI,
The heated bed temp around 60C is a normal tempertaure ,and the temperature is enough for most of the material, including ABS,
the heated bed can not reach to the theoretical temperture like 90C or more.
by TiertimeBrook
Tue Mar 12, 2019 12:45 am
Forum: General Discussion
Topic: How To Fix connection failed with error 651 with Netgear Routers?
Replies: 3
Views: 493

Re: How To Fix connection failed with error 651 with Netgear Routers?

The latest version UP Studio for OS system had been released, Please try the latest one from appstore.
by TiertimeBrook
Mon Feb 18, 2019 12:34 am
Forum: General Discussion
Topic: Downgrade to Studio 2.4?
Replies: 3
Views: 729

Re: Downgrade to Studio 2.4?

Hello
From this article you can find the download link .
https://support.tiertime.com/hc/en-us/a ... tivate-it-

Regards
Brook
by TiertimeBrook
Thu Jan 31, 2019 2:35 am
Forum: UP BOX & UP BOX+
Topic: Platform Too Hot / Nozzle Too Cold Errors - FIXED.
Replies: 2
Views: 512

Re: Platform Too Hot / Nozzle Too Cold Errors - FIXED.

Thanks for sharing the experiences,That is really helpful.

Regards
Brook
by TiertimeBrook
Thu Jan 31, 2019 2:31 am
Forum: UP BOX & UP BOX+
Topic: Cant initialize
Replies: 2
Views: 2089

Re: Cant initialize

Hello This issue usually caused by the limit switch got stucked and made the initialization can not goes smoothly, Mostly happened on the z axis limit switch when the platform move down, To solve the issue, First turn off the printer and check if the platform can moves normally up and down by manual...
by TiertimeBrook
Tue Jan 29, 2019 12:43 am
Forum: UP300
Topic: Serious problems with infill bonding.
Replies: 2
Views: 282

Re: Serious problems with infill bonding.

Hi David
Please test a wider extrusion width above 0.6mm ,The infill will be much better.
by TiertimeBrook
Mon Jan 28, 2019 2:13 am
Forum: UP Software
Topic: Serious infill bug in recent versions..
Replies: 4
Views: 488

Re: Serious infill bug in recent versions..

Hi David,

You can test a wider extrusion width more than 0.6mm or 0.7mm, to see if the gap can be infilled fully.
We will try to do some tutorial on the extrusion width setting in short future,

Brook
by TiertimeBrook
Mon Jan 28, 2019 1:02 am
Forum: UP BOX & UP BOX+
Topic: heater in extruder
Replies: 1
Views: 562

Re: heater in extruder

The running voltage is 24V ,and the heater can reach up to 300 degree celsius
Search the part no.,BC0126 on tiertime onlise shop for the heater.
by TiertimeBrook
Mon Jan 28, 2019 12:47 am
Forum: UP300
Topic: Subscribing to a "forum".
Replies: 8
Views: 466

Re: Subscribing to a "forum".

Hi David,

That is a good suggestion, We will check if our IT deparment can achieve that.


Brook
by TiertimeBrook
Mon Jan 28, 2019 12:36 am
Forum: UP BOX & UP BOX+
Topic: magnetic build plates
Replies: 6
Views: 611

Re: magnetic build plates

Not tested with the magnetic build plate,
But if you can install one, Just adjust the nozzle height manually
by TiertimeBrook
Mon Jan 28, 2019 12:34 am
Forum: UP BOX & UP BOX+
Topic: my up box can't initialize and beeping continuously
Replies: 5
Views: 2871

Re: my up box can't initialize and beeping continuously

@all
Turn off the printer, then move up the platform by manual ,
Check if the platform pressed the limit switch ,
Then try power on and initialize again ,Usually the error can be remove.
by TiertimeBrook
Fri Jan 25, 2019 1:13 am
Forum: UP mini 2
Topic: Heater always on
Replies: 1
Views: 456

Re: Heater always on

Hi
It seems like the mainboard broken which caused the heater cannot be controlled ,Please contact support@tiertime.com for further solution
by TiertimeBrook
Fri Jan 25, 2019 1:02 am
Forum: UP mini 2
Topic: Extruder Heat Shield Disintegrated
Replies: 1
Views: 485

Re: Extruder Heat Shield Disintegrated

If you need printable part UP3 file,Please contact support@tiertime.com to get you helped,
by TiertimeBrook
Fri Jan 25, 2019 12:59 am
Forum: UP Software
Topic: Up Studio with Cura or Craftware?
Replies: 1
Views: 494

Re: Up Studio with Cura or Craftware?

We will waitting for anyone else's sharing cause I dont have much experiences working with 3rd party softwares, So sorry to cannot provide assistance
by TiertimeBrook
Fri Jan 25, 2019 12:54 am
Forum: UP300
Topic: ERROR: Data transfer failure (6): Failed to send cmd to printer
Replies: 2
Views: 273

Re: ERROR: Data transfer failure (6): Failed to send cmd to printer

Hello
First upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.

Regards
Brook
by TiertimeBrook
Fri Jan 25, 2019 12:53 am
Forum: UP300
Topic: ERROR: Data transfer failure (6): Failed to send cmd to printer
Replies: 1
Views: 184

Re: ERROR: Data transfer failure (6): Failed to send cmd to printer

Hello
First let the customer upgrade the touchscreen to the latest version 1.3.22.
https://www.tiertime.com/touchscreen-upgrade-program/

then check the SD card inserted on the mainboard if got loose or slip from the slot, try to reinsert the SD card to make it stable.
by TiertimeBrook
Fri Jan 25, 2019 12:49 am
Forum: UP Software
Topic: STLs floating/hovering 0.8mm above ground
Replies: 6
Views: 912

Re: STLs floating/hovering 0.8mm above ground

Hello
I think the problem is on the stl file itself, If you try another file if the issue will still exist?
by TiertimeBrook
Fri Jan 25, 2019 12:44 am
Forum: UP mini 2 ES
Topic: ERROR: Data transfert failure (6): Failed to send cmd to printer
Replies: 3
Views: 332

Re: ERROR: Data transfert failure (6): Failed to send cmd to printer

Hello First please try to upgrade the touchscreen program to the latest version. here is the guidance on how to upgrade , https://www.tiertime.com/touchscreen-upgrade-program/ the datas sending failed error usually can be removed by upgrading the touchscreen program. Please try that. By the way , Th...