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I'm unable to do the update process because the screen turns off after showing the logo. I have the file on a usb and plug it in before turning on the printer, but there's no way for me to tell it to do the update if the screen isn't displaying anything and doesn't respond to touch.
I just received an UP mini 2 ES today and when I turn it on, the touchscreen will turn on and display the tiertime logo for a few seconds, then the printer beeps and the screen turns off. I haven't figured out any way to get it to stay on or to turn back on once this happens, and it happens every ti...