Search found 143 matches

by Tiertime-Elaine
Thu Sep 20, 2018 4:58 am
Forum: UP mini 2
Topic: Worn extruder gear...
Replies: 5
Views: 2505

Re: Worn extruder gear...

Hi Jay,

We are sorry that the only way to work this out is that to replace it with the extruder motor with gear or the entire extruder unit.

Because the gear cannot be disassembled from the extruder motor.

Hope above helps a bit.
Elaine
by Tiertime-Elaine
Sun Sep 16, 2018 11:29 pm
Forum: UP mini 2 ES
Topic: UP Mini ES fails to initialize
Replies: 1
Views: 1126

Re: UP Mini ES fails to initialize

Hi Skoah,

It is a hardware issues, please contact our local reseller.

Here’s the list of our authorized reseller: https://www.tiertime.com/regional-resellers/

Hope above helps a bit.

Cheers,
Elaine
by Tiertime-Elaine
Tue Aug 28, 2018 6:38 am
Forum: UP mini 2 ES
Topic: New Mini ES
Replies: 4
Views: 1698

Re: New Mini ES

Oh, in that case, it is because the latest software for Mac OS does not compatible with the latest touchscreen system.

We will release a new version, which compatible with the upgraded touchscreen system in next weekend.

Sorry for the inconvenience.

Cheers,
Elaine
by Tiertime-Elaine
Mon Aug 27, 2018 7:01 am
Forum: UP mini 2 ES
Topic: New Mini ES
Replies: 4
Views: 1698

Re: New Mini ES

Hi stephb,

Have you tried to restart the printer?

To change the language on the touchscreen: Go to Config-> Language.

Hope above helps a bit.
Elaine
by Tiertime-Elaine
Mon Aug 27, 2018 5:21 am
Forum: UP mini 2 ES
Topic: Can't print with Wifi
Replies: 1
Views: 1082

Re: Can't print with Wifi

Hi temakitua,

For one thing, when you said you start a print, which way did you connect the printer with your PC via Wifi connection or USB cable?

And, could you please explain a bit more about "I have to move to the printer to launch it."? I am bit confused by this.

Thanks,
Elaine
by Tiertime-Elaine
Mon Aug 27, 2018 5:11 am
Forum: UP mini 2 ES
Topic: Touchscreen issue
Replies: 3
Views: 1370

Re: Touchscreen issue

According to your description, it sounds like the printer does not recognize the update file in your USB Stick.

Have you made sure the name of the file is update_usb.tt ? Also the format of your USB stick has to be FAT32.

Elaine
by Tiertime-Elaine
Mon Aug 27, 2018 3:14 am
Forum: UP Software
Topic: Feature Request - Various End Times
Replies: 5
Views: 4103

Re: Feature Request - Various End Times

Hi Owens, Here's our response to your requests. (a) A simple estimated end time if print started now. We might put this into consideration. (b) An end time if the job is started after the current print job finishes (if there is one active). There is human interaction during each print. So it is hard...
by Tiertime-Elaine
Mon Aug 27, 2018 2:59 am
Forum: UP mini 2
Topic: continuous pausing during prints
Replies: 4
Views: 2223

Re: continuous pausing during prints

Hi Guys,

It might be caused by the open door detector/ sensor is malfunctioning.

Please contact your local resell for further assistances.

Cheers,
Elaine
by Tiertime-Elaine
Thu Aug 23, 2018 7:32 am
Forum: UP mini 2
Topic: continuous pausing during prints
Replies: 4
Views: 2223

Re: continuous pausing during prints

Hi mooman101,

Any error reports from software or touchscreen?

Elaine
by Tiertime-Elaine
Thu Aug 23, 2018 7:23 am
Forum: UP BOX & UP BOX+
Topic: Nozzle Digging into Board
Replies: 1
Views: 1427

Re: Nozzle Digging into Board

Hi CCNA, Have you checked the value of Nozzle Offset in the software? How to find the: open the software go to UP-> click Print -> you will find the Nozzle offset. Here's a tutorial of how to calibrate the printer manually: https://www.tiertime.com/9-point-calibration-method/ Hope above helps a bit....
by Tiertime-Elaine
Wed Aug 22, 2018 8:17 am
Forum: UP Software
Topic: ✔︎ longer names for custom materials [SOLVED]
Replies: 7
Views: 4299

Re: [FEATURE REQUEST] longer names for custom materials

Currently when a custom material is saved, the name is limited to 5 or 6 character. This makes it next to impossible to note the material, manufacturer, supplier or other useful information. Please allow at least 32 characters. (currently using 1.8.1.0 PC) Have you tried the latest software with Ma...
by Tiertime-Elaine
Tue Aug 14, 2018 7:34 am
Forum: UP BOX & UP BOX+
Topic: HELP PLEASE: WHAT IS THIS PROBLEM w NEW UP BOX+
Replies: 2
Views: 2599

Re: HELP PLEASE: WHAT IS THIS PROBLEM w NEW UP BOX+

Hi DCSConcepts,

Could you please be more specific about your issues? The extruder is not extruding properly; the filament is not sticking to the object...?

Elaine
by Tiertime-Elaine
Tue Aug 14, 2018 7:26 am
Forum: UP BOX & UP BOX+
Topic: uP Box + Wifi Disconnects
Replies: 2
Views: 1632

Re: uP Box + Wifi Disconnects

Hi Bluebell, There is no such "sleep" mode for the UP BOX+ according to your description. I wonder did you The Sleep mode for UP BOX+ is that to shut down the printer after the prints were finished. However, if you would like to switch off the printer's Sleep mode, you can do it by tick off the Slee...
by Tiertime-Elaine
Mon Jul 16, 2018 5:37 am
Forum: UP Software
Topic: The old 2.18 software is broken
Replies: 6
Views: 2184

Re: The old 2.18 software is broken

Hi Billzilla,

What's your operating systems detail? Which printer did you use?

Elaine
by Tiertime-Elaine
Mon Jul 16, 2018 2:51 am
Forum: UP Plus
Topic: Blocked Nozzle
Replies: 3
Views: 3794

Re: Blocked Nozzle

Hi sbrow102,

You are printing with PLA or ABS?

Have you try to clean the extruder before?

Elaine
by Tiertime-Elaine
Fri Jul 13, 2018 1:04 pm
Forum: UP Software
Topic: Create Filament Profile in the UP Studio
Replies: 9
Views: 3909

Create Filament Profile in the UP Studio

You can create and edit the custom filament profile.
Add the filament name,
choose the printer model,
set the nozzle diam, layer thickness and print quality,
and finally, modify the Print Set section.
by Tiertime-Elaine
Mon Jul 02, 2018 11:31 pm
Forum: UP Software
Topic: [BUG REPORT] -Software Crashes when right clicking
Replies: 2
Views: 1557

Re: [BUG REPORT] -Software Crashes when right clicking

Hi b1un7, Sorry for the late reply. And could you please explain a bit more? Elaine Good day, I have recently updated my UP Studio, and when i right click on a file prior to adding it to the print space, it will crash, without fail. It isn't a huge deal at all, slightly inconvenient, and has lost a ...
by Tiertime-Elaine
Mon Jul 02, 2018 11:25 pm
Forum: Official Announcement
Topic: How to rollback printer software
Replies: 1
Views: 4941

Re: How to rollback printer software

Hi jakemaui, Sorry for the troubles, but you can uninstall the current one, and then download previous software to install from here: https://www.tiertime.com/downloads/software-archive/ If you don't mind could you email us (elaine.zhou(at)tiertime.net) the problems you had with 2.4.22.351? Sincerel...
by Tiertime-Elaine
Mon Jul 02, 2018 4:50 am
Forum: UP Software
Topic: [BUG] 3D Object area invisible
Replies: 1
Views: 1066

Re: [BUG] 3D Object area invisible

Hi Satya, Sorry for the late reply. What's your operating system and details of it like OpenGL? Elaine Hello, I'm using the current version of the Up Software - 2.3.22.135 As you can see on the screenshot below, the visual interface to see the 3D objects to print is not visible (it works on the othe...
by Tiertime-Elaine
Mon Jul 02, 2018 4:44 am
Forum: UP Software
Topic: ✔︎ [Bug Report] Preview pausing print bug return [SOLVED]
Replies: 1
Views: 1312

Re: [Bug Report] Preview pausing print bug return

Hi brunningm, We fixed this bug in the latest version. Give it a try and let us know the result. Thanks for your reporting. Elaine As per title. Version 2.3.23.135 of UPstudio has a recurrence of an old bug from a previous version. If a print is running, and you load a new STL to print preview, the ...