Hi Jay,

We are sorry that the only way to work this out is that to replace it with the extruder motor with gear or the entire extruder unit.

Because the gear cannot be disassembled from the extruder motor.

Hope above helps a bit.
Elaine

Hi Skoah,

It is a hardware issues, please contact our local reseller.

Here’s the list of our authorized reseller: https://www.tiertime.com/regional-resellers/

Hope above helps a bit.

Cheers,
Elaine

Oh, in that case, it is because the latest software for Mac OS does not compatible with the latest touchscreen system.

We will release a new version, which compatible with the upgraded touchscreen system in next weekend.

Sorry for the inconvenience.

Cheers,
Elaine

Hi stephb,

Have you tried to restart the printer?

To change the language on the touchscreen: Go to Config-> Language.

Hope above helps a bit.
Elaine

Hi temakitua,

For one thing, when you said you start a print, which way did you connect the printer with your PC via Wifi connection or USB cable?

And, could you please explain a bit more about "I have to move to the printer to launch it."? I am bit confused by this.

Thanks,
Elaine

According to your description, it sounds like the printer does not recognize the update file in your USB Stick.

Have you made sure the name of the file is update_usb.tt ? Also the format of your USB stick has to be FAT32.

Elaine

Hi Owens, Here's our response to your requests. (a) A simple estimated end time if print started now. We might put this into consideration. (b) An end time if the job is started after the current print job finishes (if there is one active). There is human interaction during each print. So it is hard...

Hi Guys,

It might be caused by the open door detector/ sensor is malfunctioning.

Please contact your local resell for further assistances.

Cheers,
Elaine

Hi mooman101,

Any error reports from software or touchscreen?

Elaine

Hi CCNA, Have you checked the value of Nozzle Offset in the software? How to find the: open the software go to UP-> click Print -> you will find the Nozzle offset. Here's a tutorial of how to calibrate the printer manually: https://www.tiertime.com/9-point-calibration-method/ Hope above helps a bit....

Currently when a custom material is saved, the name is limited to 5 or 6 character. This makes it next to impossible to note the material, manufacturer, supplier or other useful information. Please allow at least 32 characters. (currently using 1.8.1.0 PC) Have you tried the latest software with Ma...

Hi DCSConcepts,

Could you please be more specific about your issues? The extruder is not extruding properly; the filament is not sticking to the object...?

Elaine

Hi Bluebell, There is no such "sleep" mode for the UP BOX+ according to your description. I wonder did you The Sleep mode for UP BOX+ is that to shut down the printer after the prints were finished. However, if you would like to switch off the printer's Sleep mode, you can do it by tick off the Slee...

Hi Billzilla,

What's your operating systems detail? Which printer did you use?

Elaine

Hi sbrow102,

You are printing with PLA or ABS?

Have you try to clean the extruder before?

Elaine

You can create and edit the custom filament profile.
Add the filament name,
choose the printer model,
set the nozzle diam, layer thickness and print quality,
and finally, modify the Print Set section.

Hi b1un7, Sorry for the late reply. And could you please explain a bit more? Elaine Good day, I have recently updated my UP Studio, and when i right click on a file prior to adding it to the print space, it will crash, without fail. It isn't a huge deal at all, slightly inconvenient, and has lost a ...

Hi jakemaui, Sorry for the troubles, but you can uninstall the current one, and then download previous software to install from here: https://www.tiertime.com/downloads/software-archive/ If you don't mind could you email us (elaine.zhou(at)tiertime.net) the problems you had with 2.4.22.351? Sincerel...

Hi Satya, Sorry for the late reply. What's your operating system and details of it like OpenGL? Elaine Hello, I'm using the current version of the Up Software - 2.3.22.135 As you can see on the screenshot below, the visual interface to see the 3D objects to print is not visible (it works on the othe...

Hi brunningm, We fixed this bug in the latest version. Give it a try and let us know the result. Thanks for your reporting. Elaine As per title. Version 2.3.23.135 of UPstudio has a recurrence of an old bug from a previous version. If a print is running, and you load a new STL to print preview, the ...