Search found 206 matches

by Tiertime-Edward
Sun Jan 03, 2016 10:16 am
Forum: UP mini
Topic: Heat Bed with PLA selected in Materials
Replies: 3
Views: 5064

Re: Heat Bed with PLA selected in Materials

Hi Marco, When printing PLA, the UP software doesn't heat the platform. Printing with PLA has no warping issues, it doesn't need platform heating. Thanks.
by Tiertime-Edward
Mon Dec 14, 2015 6:59 am
Forum: UP BOX & UP BOX+
Topic: UP BOX Mod * run out of filament pause! :)
Replies: 35
Views: 49357

Re: UP BOX Mod * run out of filament pause! :)

:D Thanks to @wackojacko for sharing this change to the UP community. Any one else is interested in the UP BOX run out of filament pause? We will have an improvement to enable both door pause feature and run out of filament pause feature on the UP BOX. :o Come on to talk if you are interested!!! We ...
by Tiertime-Edward
Thu May 29, 2014 3:31 am
Forum: UP Plus
Topic: Up! Plus 2 Failure
Replies: 7
Views: 6762

Re: Up! Plus 2 Failure

Hi SCPMI, could you please send email to me (edward at pp3dp dot com)? I need to know your printer SN, what in detail is your printer issue and your location. We will try to help.

Thank you.
by Tiertime-Edward
Thu Apr 03, 2014 6:10 am
Forum: General Discussion
Topic: PLA-material in the store
Replies: 3
Views: 4479

Re: PLA-material in the store

Here is a short video of UP Plus 2 printing with UP! OEM PLA. Raft is easy to be removed. http://www.youtube.com/watch?v=l-BNlEWzSng
by Tiertime-Edward
Thu Mar 06, 2014 3:02 am
Forum: UP Plus
Topic: A dead UP!
Replies: 12
Views: 9690

Re: A dead UP!

Please send email to support at pp3dp dot com, tell them you printer serial number, where you bought it and problem details. There will technicians to help you out.
by Tiertime-Edward
Thu Jan 02, 2014 10:35 am
Forum: General Discussion
Topic: Printer extruder not heating up how do i test this?
Replies: 4
Views: 6652

Re: Printer extruder not heating up how do i test this?

Hi Nuproto, pp3dp is located in Beijing. Maybe you didn't receive reply the same day you sent email and judge it bad customer service? Our service guys are trying the best to reply all technical support within our work days. I believe all your emails were replied the next day you open you mail box, ...
by Tiertime-Edward
Tue Dec 10, 2013 4:15 am
Forum: UP Plus
Topic: platform not heating: new up 2
Replies: 3
Views: 3846

Re: platform not heating: new up 2

For such case, maybe the heater connector was loose or not connected well.
by Tiertime-Edward
Tue Dec 10, 2013 4:13 am
Forum: UP Plus
Topic: Help/advice with Bed not raising
Replies: 1
Views: 2792

Re: Help/advice with Bed not raising

Hi Simon, can you move the platform up by software, like move to 120mm height? During initialization, the platform just moves up a little bit. After you initialize the printer, it will find its zero point. If you platform can be moved up smoothly, then it has no problem.
by Tiertime-Edward
Mon Dec 09, 2013 8:12 am
Forum: UP Plus
Topic: Plus vs Plus 2 review, Do we need it?
Replies: 4
Views: 4373

Re: Plus vs Plus 2 review, Do we need it?

Congratulations you got the mysteries UP Plus 2! Welcome reviews :arrow:
by Tiertime-Edward
Mon Dec 09, 2013 8:06 am
Forum: UP Plus
Topic: Another Printer System Error Layer 1
Replies: 15
Views: 18879

Re: Another Printer System Error Layer 1

Yes, please tell your vendor to rocord it, so that you may allow to reseat the SD card without void the warranty ;)
by Tiertime-Edward
Mon Dec 09, 2013 1:41 am
Forum: UP Plus
Topic: Printer System Error Layer 1
Replies: 9
Views: 8907

Re: Printer System Error Layer 1

Hi Alex, please contact your vendor to replace the CPU. It is possible the CPU issue.
by Tiertime-Edward
Mon Dec 09, 2013 1:35 am
Forum: UP mini
Topic: help, having problems getting started with up mini
Replies: 2
Views: 4352

Re: help, having problems getting started with up mini

Hi, please contact your vendor to replace the nozzle heater. I think it can solve your printer issue.
by Tiertime-Edward
Mon Dec 09, 2013 1:25 am
Forum: UP Plus
Topic: Another Printer System Error Layer 1
Replies: 15
Views: 18879

Re: Another Printer System Error Layer 1

Good it can print, please try to reseat the SD card.
by Tiertime-Edward
Fri Dec 06, 2013 8:52 am
Forum: UP Plus
Topic: Up extruder stop working after 15 minutes
Replies: 9
Views: 9281

Re: Up extruder stop working after 15 minutes

Do you have problem with UP filament? Maybe your ABS melting temperature is too low and cause jam?
by Tiertime-Edward
Fri Dec 06, 2013 8:22 am
Forum: UP Plus
Topic: Another Printer System Error Layer 1
Replies: 15
Views: 18879

Re: Another Printer System Error Layer 1

Hi Sky, how this problem happened? Can you initialize the printer? Please run the "Up inspector" program and see if it is the SD card issue.
by Tiertime-Edward
Fri Dec 06, 2013 8:11 am
Forum: UP Plus
Topic: Printer System Error Layer 1
Replies: 9
Views: 8907

Re: Printer System Error Layer 1

Hi Alex, can the initialize process be completed? Do you try to upload a model and click print? Maybe the printing status is stuck in process of heating the nozzle? Please try to extrude material, and see if the material can be extruded. If material can't be extruded, please replace the nozzle heater.
by Tiertime-Edward
Thu Dec 05, 2013 4:02 am
Forum: UP Plus
Topic: Printer System Error Layer 1
Replies: 9
Views: 8907

Re: Printer System Error Layer 1

Hi, please try to re-install the software or update the ROM. If it still solves the problem, please contact your vendor or support at pp3dp dot com. Hope your printer work again soon.
by Tiertime-Edward
Wed Dec 04, 2013 5:07 am
Forum: UP Plus
Topic: Printer System Error Layer 1
Replies: 9
Views: 8907

Re: Printer System Error Layer 1

Hi, did you try to click "Stop All" button in the maintenance box?
by Tiertime-Edward
Wed Dec 04, 2013 2:04 am
Forum: Projects and Models
Topic: 5 up! army!!
Replies: 9
Views: 11120

Re: 5 up! army!!

Hi, if the problem still can't be solved after multiple trys, please contact with you vendor for support, or contact support at pp3dp dot com.
by Tiertime-Edward
Mon Dec 02, 2013 3:26 am
Forum: UP Software
Topic: UP software Mac 2.0 is available
Replies: 23
Views: 19864

Re: UP software Mac 2.0 is available

Sorry, there are some issues to use Mac software on Mac 10.9 Maverick. Is it possible to downgrade the Mac OS temporarily? We will try to solve the software issue and to be compatible with Mac 10.9.